Francis Decosto

Experience

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  Global Holdings | Paramount Management

  Jan 2012 - Mar 2018

  Collections Manager

  ● Provides support and assistance to staff to develop their skills and capabilities.● Assist the Director in driving performance on a daily basis by setting clear goals, monitoring,coaching and developing action plans, leading to performance improvement including,schedule adherence and addressing employee relations issue.● Responsible for quality control of all Collections Specialist and supervisors assign under them● Quality controls includes, call listening, barging.● Responsible for feedback on authority request on settlement offers.● Live floor coaching while collectors are in negotiations.● Received daily tasks from the Director in reference but not limited to, pending offers perportfolios, overall settlement percentages, collector coaching, litigation calendar, prepares daily settlement log and other reports requested.● Send and update daily settlement logs to clients.● Monitor KPIs such as numbers of files worked on, numbers file attached.● Responsible for overseeing work performance of all Collections Team in terms of timelinessand quality.● Responsible in training and endorsing new hires in Collections Team that passed from trainingto production.● Delegating task and workload of Collections Team.● Create proposals in terms of manpower needed for each sub-department or as a whole in thecollections department. Show less

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  Citi

  Apr 2018 - Oct 2019

  Escalation Specialist

  ● Evaluate client AML/KYC risk including identification of key issues, conducting independent research, verifying appropriate risk profile, and making independent risk assessment.● Partner with bankers to collect, analyze and validate all appropriate due diligence and onboarding documentation provided by the client and utilize knowledge of AML/KYC policy to independently identify missing or insufficient client information.● Notate and prepare concise commentary that demonstrates a fulsome analysis and assessment of AML/KYC risk outlines and recommendations to the client coverage team.● Accountable for managing AML/KYC related KPIs to ensure consistency in quality and timeliness of completion.● Take ownership of quality control issues related to client due diligence and partner with Bankers to resolve accordingly and escalate if needed.● Validate all client data and supporting documentation is appropriately recorded and stored in the systems. Research and analyze negative client findings and partner with bankers and compliance to reachresolution and ensure appropriate documentation of outcome.● May have client contact in partnership with the banker.Special project, including remediation and others, as directed by regulators. Show less

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  Appen

  Jul 2020 - now

  • Project Manager

    Mar 2023 - now

  • Associate Project Manager

    Jul 2020 - Aug 2023