Kiiza Peter

Experience

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  TIG Marketing Consult

  Jun 2015 - Jul 2015

  Student Intern

  - Used marketing materials such as fliers and brochures to increase awareness of Uganda's tourism potential; by the end of the project; around twenty people had been enrolled in the tour Uganda Campaign country-wide.- Recruited around twenty-five members into the tour Uganda campaign project.- Advocated and mobilized Ugandans to participate in marketing through direct sale outreaches like door-to-door.

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  Letshego Uganda

  Mar 2020 - now

  Customer Service Officer

  - Communicated with customers through phone calls and one-on-one interactions to get feedback from them on the quality of services delivered.Maintained excellent customer satisfaction by offering friendly, helpful, and informative customer service.- Kept all files safely arranged on their respective shelves in the storage room.- Received queries daily on the quality of services offered to clients and then forwarded them to management for consideration.- Referred clients to the credit department for loan processing.- Prepared reports for all complaints raised in the client feedback form and punched them into the issue tracker system.- Prepared security releases, refunds and other documents requested by management.- Maintained constant presence at the front counter to receive clients.- Managed all petty cash expenditures at the branch.- Tracked clients’ payments and posted them on their loan accounts.- Monitored and kept a record of all assets and stationary requisitions.- Made sure that both internal and external customers operated in a clean environment.- Wrote minutes for all the branch meetings that were held. - Entered client’s information in the company system and made sure that customer due diligence is a priority for KYC to be up to date. Show less