Gavin McGee

Experience

• 

  Icicle Seafoods, Inc.

  May 2017 - Aug 2017

  Food Production Worker

  -17 hour shifts / 7 days a week-Oversaw the packaging and loading of pallets onto trucks for distribution-Maintained organized files regarding packaging, loading, and distribution-Assisted an assembly line with the cleaning, scraping, gutting, washing, and preparation of Wild Alaskan Salmon

• 

  Philadelphia Eagles

  Aug 2018 - Sept 2021

  Game Day Staff

  Utilizing strong customer service skills to greet fans, scan tickets, assist visitors with finding their designated seat, and answer any and all questions regarding Lincoln Financial Stadium.

• 

  Philadelphia Soul

  Jan 2019 - May 2019

  Ticket Sales and Business Development Intern

  -Daily outbound sales campaigns -Assisting the sales department in day-to-day ticket operations -Ensuring pre-season, in-season & game day activation and delivery of all Soul Connect and Soul Nation Members (season ticket holder) deliverables -Attending/staffing outside events -Offering sales/marketing feedback/suggestions as it pertains to the sales department -Assisting clients and providing customer service -Performing other duties and responsibilities as assigned

• 

  Cape May Brewing Company

  Jul 2019 - Jul 2021

  Brand Ambassador

  -Producing sampling activations at events with key off-premise accounts-Proactively networking and gaining the trust of potential customers and partners-Providing feedback to the marketing and sales departments regarding customers’ insights, preferences, and questions

• 

  Rush Street Interactive

  May 2020 - now

  - Handling the more difficult issues that cannot be resolved directly with the players in chat, or at the sportsbooks in our brick-and-mortar casinos. -Submitting, organizing and following up on b2b contacts to casino game providers, our Sportsbook provider, or elsewhere to resolve the issue with them in a timely manner-Responding and assisting with the BetRivers Twitter account DMs - Friendly and fast paced interactions with thousands of clients in 10 different states- Expert knowledge of sports betting and casino gaming- Diffusing arguments and delivering bad news daily, and with a smile

  • Escalations Player Support Agent

    Dec 2022 - now

  • Player Support Agent

    May 2020 - Dec 2022