Bassem Elsayad MCSA,CCNA,Security,VOIP

Experience

• 

  Centrino

  Feb 2009 - Jan 2011

  IT Technical Support
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  NEC

  Mar 2011 - Jan 2012

  IT Technical Support
• 

  Pharmaoverseas.official

  Apr 2013 - Jan 2021

  •Directs and manages the day-to-day operations between service desk and consultants •Team management and daily tasks Schedule with the company main project ( Openvox GSM GW, New Datacenter, Palo Alto, SDWAN ) •Responsible for installation and maintenance of routine software systems and network services•Assisting and Consulting Operations Projects and Maintenance teams to Support specific hardware software Applications when needed•Assists in selection and evaluation of hardware and software•Analyzes basic business needs and company recommendation to optimize the end users requirements for desktop, laptop, cisco hardware ip phone ...etc•Assist as Layer 2 support to service desk team and exchange knowledge through learning facilities •Document all technical solutions include physical and Logical with all Network Diagrams Details with Test Plans to save our Engineer team for the next deployment processes Show less •Install and configure computer hardware operating systems, applications monitor agents and networks physical node on all company branches •Monitoring links between branches using SolarWinds Orion•Help Desk and Support many Daily work Issues for all end users•Set up basic windows active directory and windows exchange mail services administration for new users accounts•Supporting and administration in 40 physical branches interconnected with over 1200 client machines, 240 printers, 40 cisco routers, 120 cisco switches and over 640 cisco hardware ip phone•Establishing Networks Infrastructure in new sites using patch panels, face Plate and racks•Supporting SQL Server services and Linux Debian on production servers•Support and implement Sovaldi antiviral medicine projects (software, hardware, network and train end user for using systems) Show less

  • Senior Implementation and Analysis Engineer

    Oct 2019 - Jan 2021

  • Senior IT Technical support

    Jan 2017 - Oct 2019

  • IT Technical support

    Apr 2013 - Jan 2017
• 

  Pharma Overseas Import and Export

  Feb 2014 - Apr 2020

  Information Technology Specialist
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  Magicpharma

  Aug 2019 - now

  IT Consultant

  •Computer Software and Hardware Maintenance, Upgrade, Installations.•Provide first and second line technical support to internal staff.•Install, manage and configure (Hyper-V, Sophos firewall, Windows Domain services including File server resource manager) •Follow up Grand stream PBX voice, network, wireless printing and UPS issues•Microsoft office 365, Microsoft Teams troubleshoot its’ related issues.

• 

  Porto Group

  Jan 2021 - Sept 2021

  Senior Information Technology Specialist

  •Configure, manage and administering (Hyper-V, AD, File server, WSUS, WDS, Print server, Cisco SW, Cisco AP, Cisco controllers, Email 365, DNS, Fortinet, Manageengine, NVRs, and VoIP service Avaya) •Provide infrastructure design for new branches network, Wi-Fi, cameras and Racks depends on ISP for internet and Leased Lines •Provide technical assistance for hardware and software operations Analyze, support and coordinate requests for computer system service Assist District users in resolving system and program concerns and issues with Layer 2 support to our teams•Documenting configuration, core system and network architecture for changes and additions Show less

• 

  IETOS

  Oct 2021 - Oct 2022

  IT Manager

  •Directs and manages the day-to-day operations and functions at the Technical Help Desk, Technology Service and Support •Team management and daily tasks Schedule with the company main project ( data center implementation form scratch) •Follow up on maintenance and supply contracts for the information systems sector•Install, update, and support servers, switches and firewall (VMware ESXi, AD, File server, print server, Emails, DNS, Sophos, zabbix, NVRs, redmine and VoIP service Panasonic)•Provide infrastructure design for new Sites across all Egypt cities like network, Wi-Fi, cameras and Racks •Acts as a liaison with management in the development and maintenance of systems procedures.•Follow up with sub-contractors outside companies to implement the infrastructure for projects, factory and sites•Responsible for ensuring optimal performance of IT Services Division team staff and the various products and services Show less

• 

  AlArkkan Training and Eduction Company

  Oct 2022 - now

  Assistant IT Manager

  •Supporting and administering enterprise Windows domain services (Active Directory, File server, Email, DNS, DHCP, Group Policy, WSUS, Remote App)•Manage and administering of VMware ESXi • Installation, manage and administering routers, switches, firewall and network services (NVRs, redmine and VoIP service issabel)•Check network and connectivity between all branches with zabbix server•Provide infrastructure design for new branches network, Wi-Fi, cameras and Racks depends on ISP for internet and DIA•Provide technical assistance for hardware and software operations Analyze, support and coordinate requests for computer system service Assist District users in resolving system and program concerns and issues with Layer 2 support to our teams•Interact with infrastructure hardware and software suppliers to acquire product and pricing information for computers, applications and peripheral equipment Obtain product assistance through contacting hardware and software manufacturers•Documenting configuration, core system and network architecture for changes and additions Show less