Martin Lee

Experience

• 

  Debenhams

  Dec 2010 - Apr 2021

  Set up and implementation of an internal contact centre. Leading a team of 400+ customer services agents in London, Taunton and South Africa. Ownership of the budget and customer services strategy. Dealing with circa 2m customer queries PA across all technology channels. Working with the wider business to remove customer pinch points and reducing customer enquiries through data analysis and customer experience management. Defining processes and policies to ensure we are meeting SLA's and KPI's through a structured governance programme Show less

  • Senior Manager

    Mar 2020 - Apr 2021

  • Project Manager

    Nov 2017 - Mar 2020

  • Selling Support Manager (Operations Manager)

    Mar 2016 - Nov 2017

  • Logistics Manager

    Mar 2015 - Mar 2016

  • Selling Support Manager (Operations Manager)

    Jan 2014 - Mar 2015

  • Loss Prevention Supervisor

    Jun 2013 - Jan 2014

  • Loss Prevention Assistant

    Dec 2010 - Jun 2013
• 

  Lloyds Banking Group

  Jun 2012 - Nov 2012

  Personal Banking Manager
• 

  Amazon

  Apr 2021 - now

  • Snr Network Planning Manager

    Jan 2024 - now

  • Delivery Station Manager

    Jun 2022 - Jan 2024

  • Operations Manager

    Apr 2021 - Jun 2022