
Alesha Walker
Senior Parole Officer

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About me
Illuminator and Small Business Owner
Education

University of Nebraska at Omaha
-Bachelor's degree Criminal Justice
University of Nebraska at Omaha
2003 - 2008Bachelor of Science - BS Criminal JusticeActivities and Societies: Student Ambassador, Student Government - Court Justice, Chamber Orchestra - 1st violin, Goodrich Scholar

Creighton University
2009 - 2012Master of Science - MS Negotiation & Dispute Resolution
Experience

Nebraska Department of Correctional Services
Jun 2008 - Mar 2014Senior Parole OfficerPromoted to Parole Officer then Senior Parole Officer in 2011 to supervise parolees and re-entry furlough inmates in the Omaha-metropolitan community. From 2012-2014 successfully established a single officer supervision office in Fremont, NE collaborating with law enforcement agencies, state and federal courts, and community agencies to expand support and supervision services throughout four rural Nebraska counties. Started career as a Caseworker at Nebraska Correctional Youth Facility (NCYF) monitoring youthful offenders adjudicated as adults at a maximum security prison. Performed case management to include developing individualized plans for personal improvement and correcting misbehavior through appropriate administrative regulations. Participated in work groups focused on continuous improvement and safety. Trained in critical incident management. Show less

Union Pacific Railroad
Mar 2014 - Mar 2020Senior SupervisorPromoted to Senior Consultant to support goals and initiatives of Customer Care & Support, Operations Support and Call Center team focused on providing the best customer service to internal and external customers through proactive problem resolution, escalation, and answering inquiries to best meet customer needs in a 24/7 environment. Regularly review and monitor customer calls and target metrics to optimize customer service. Maintain most up-to-date knowledge of Union Pacific systems, and provide first level troubleshooting or escalation to Information Technology group for systemic application issues. Coach and mentor direct reports to develop skills, abilities and knowledge to close skills gaps, support career development and encourage change management as needed. Develop and support employees to create a strong team improving performance and effectiveness.Promoted to Analyst II (2016) managing the ShipCarsNow (SCN) first contract account growing over 35% in shipments and $3.5M in revenue. Collaborated with vendors and information technology to develop, implement and maintain electronic messaging with contract carriers resulting in a 30% reduction in work time. Developed and facilitated business reviews for management, performance quality reviews for customers and other presentations on company value geared toward specific audiences.Started career at Loup Logistics (formally UPDS, Streamline, ShipCarsNow and Insight Network Logistics) as a logistics service representative supporting multi-million dollar Automotive customer accounts through proactive monitoring of just in time products shipping on rail. Show less

The Walker Lang Company
Mar 2019 - nowSmall Business OwnerHome Repair & Property Management

Omaha Public Power District
Mar 2020 - nowManager
Licenses & Certifications

Organizational Change Management Certification
Change Pros LLCApr 2024
Advanced Tech Leaders Academy
AIM InstituteMay 2021
Volunteer Experience
Affiliate Mediator
Issued by Concord Mediation Center on Nov 2016
Associated with Alesha WalkerAssociate Director
Issued by Cobalt Credit Union on May 2019
Associated with Alesha Walker
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