Alesha Walker

Experience

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  Nebraska Department of Correctional Services

  Jun 2008 - Mar 2014

  Senior Parole Officer

  Promoted to Parole Officer then Senior Parole Officer in 2011 to supervise parolees and re-entry furlough inmates in the Omaha-metropolitan community. From 2012-2014 successfully established a single officer supervision office in Fremont, NE collaborating with law enforcement agencies, state and federal courts, and community agencies to expand support and supervision services throughout four rural Nebraska counties. Started career as a Caseworker at Nebraska Correctional Youth Facility (NCYF) monitoring youthful offenders adjudicated as adults at a maximum security prison. Performed case management to include developing individualized plans for personal improvement and correcting misbehavior through appropriate administrative regulations. Participated in work groups focused on continuous improvement and safety. Trained in critical incident management. Show less

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  Union Pacific Railroad

  Mar 2014 - Mar 2020

  Senior Supervisor

  Promoted to Senior Consultant to support goals and initiatives of Customer Care & Support, Operations Support and Call Center team focused on providing the best customer service to internal and external customers through proactive problem resolution, escalation, and answering inquiries to best meet customer needs in a 24/7 environment. Regularly review and monitor customer calls and target metrics to optimize customer service. Maintain most up-to-date knowledge of Union Pacific systems, and provide first level troubleshooting or escalation to Information Technology group for systemic application issues. Coach and mentor direct reports to develop skills, abilities and knowledge to close skills gaps, support career development and encourage change management as needed. Develop and support employees to create a strong team improving performance and effectiveness.Promoted to Analyst II (2016) managing the ShipCarsNow (SCN) first contract account growing over 35% in shipments and $3.5M in revenue. Collaborated with vendors and information technology to develop, implement and maintain electronic messaging with contract carriers resulting in a 30% reduction in work time. Developed and facilitated business reviews for management, performance quality reviews for customers and other presentations on company value geared toward specific audiences.Started career at Loup Logistics (formally UPDS, Streamline, ShipCarsNow and Insight Network Logistics) as a logistics service representative supporting multi-million dollar Automotive customer accounts through proactive monitoring of just in time products shipping on rail. Show less

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  The Walker Lang Company

  Mar 2019 - now

  Small Business Owner

  Home Repair & Property Management

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  Omaha Public Power District

  Mar 2020 - now

  Manager