Utkarsh Sharma

Utkarsh Sharma

Trainee/Software Engineer

Followers of Utkarsh Sharma615 followers
location of Utkarsh SharmaBangalore Urban, Karnataka, India

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  • Timeline

  • About me

    Project Manager at CGI

  • Education

    • St. Gabriel's Academy, Roorkee

      1997 - 1999
      12th Std.

      Higher Secondary

    • The ICFAI University, Tripura

      2017 - 2019
      Master of Business Administration - MBA
    • GALGOTIAS UNIVERSITY

      2000 - 2004
      B.Tech. Computer Science

      B.Tech in Computer Science

  • Experience

    • Nucleus Microsystems

      Nov 2004 - May 2007
      Trainee/Software Engineer

      As PHP Programmer, developed Front end GUI for company's flagship software product 'Controleon'.Implemented the below functionalists working on LAMP(Linux,Apache,MySQL,PHP) Platform. - Server/Client Socket implementation - XML Parsing - Payment Gateways - Mini Framework in PHP

    • ORG Telecom Ltd,Gurgaon

      Jun 2007 - Jun 2008
      Software Engineer

      Developed Web Based 'Transport Mgmt. System' to be used by Large Transport companies to manage their fleet.It included features like Inventory mgmt,Finance Mgmt,Customized reports.Also customized the software as per the needs of new Clients.Designed and developed Local Intranet.

    • Damco Solutions Pvt Ltd

      Jun 2008 - Jun 2009
      Sr. Software Engineer

      Requirement gathering for projects, Client communication through out the SDLC, Software Design/Architect

    • CGI

      Jul 2009 - now

      Responsibilities handling in the techno-managerial role:• automation scrum master- Using Python and RPA tools for automation and digital transformation• meeting application availability of supported applications • resolving incidents within SLA and finding the root cause and deploying solutions• exploring business development opportunities by proposing improvements in the applications • practicing problem management and finding solutions for repetitive issues • reporting to executives and interfacing with clients• managing teams of different skills Show less Providing Business solutions to Clients for their applications and processes.Resolving post production issues and problems.Technologies in active use include PHP, Linux, Apache, Mysql (LAMP technologies), SAS , SQL Server, Ingres, team and Resource managementIn a semi-managerial,technical and leadership role, I'm responsible for following:- Managing a team of 8 young professionals and mentoring them- Application availability as per Service Level Agreement with Clients for ~40 applications of the largest telecom company in Canada- Performing Root cause Analysis for all incidents and issues- Problem management for frequently occurring issues- Understanding business and technical functionality of all supported applications.- Incident/Problem Resolution and subsequent root cause analysis- Member Mgmt.- Effort analysis and cost estimations- Interfacing with clients for understanding change requirements and reviews Show less

      • Associate Consultant

        Dec 2017 - now
      • Lead Analyst

        Sept 2012 - Nov 2017
      • Senior Software Engineer

        Jul 2009 - Aug 2012
  • Licenses & Certifications

    • Certified SAFe® 5 Product Owner/Product Manager

      Scaled Agile, Inc.
      Oct 2020
      View certificate certificate