Utkarsh Sharma

Experience

• 

  Nucleus Microsystems

  Nov 2004 - May 2007

  Trainee/Software Engineer

  As PHP Programmer, developed Front end GUI for company's flagship software product 'Controleon'.Implemented the below functionalists working on LAMP(Linux,Apache,MySQL,PHP) Platform. - Server/Client Socket implementation - XML Parsing - Payment Gateways - Mini Framework in PHP

• 

  ORG Telecom Ltd,Gurgaon

  Jun 2007 - Jun 2008

  Software Engineer

  Developed Web Based 'Transport Mgmt. System' to be used by Large Transport companies to manage their fleet.It included features like Inventory mgmt,Finance Mgmt,Customized reports.Also customized the software as per the needs of new Clients.Designed and developed Local Intranet.

• 

  Damco Solutions Pvt Ltd

  Jun 2008 - Jun 2009

  Sr. Software Engineer

  Requirement gathering for projects, Client communication through out the SDLC, Software Design/Architect

• 

  CGI

  Jul 2009 - now

  Responsibilities handling in the techno-managerial role:• automation scrum master- Using Python and RPA tools for automation and digital transformation• meeting application availability of supported applications • resolving incidents within SLA and finding the root cause and deploying solutions• exploring business development opportunities by proposing improvements in the applications • practicing problem management and finding solutions for repetitive issues • reporting to executives and interfacing with clients• managing teams of different skills Show less Providing Business solutions to Clients for their applications and processes.Resolving post production issues and problems.Technologies in active use include PHP, Linux, Apache, Mysql (LAMP technologies), SAS , SQL Server, Ingres, team and Resource managementIn a semi-managerial,technical and leadership role, I'm responsible for following:- Managing a team of 8 young professionals and mentoring them- Application availability as per Service Level Agreement with Clients for ~40 applications of the largest telecom company in Canada- Performing Root cause Analysis for all incidents and issues- Problem management for frequently occurring issues- Understanding business and technical functionality of all supported applications.- Incident/Problem Resolution and subsequent root cause analysis- Member Mgmt.- Effort analysis and cost estimations- Interfacing with clients for understanding change requirements and reviews Show less

  • Associate Consultant

    Dec 2017 - now

  • Lead Analyst

    Sept 2012 - Nov 2017

  • Senior Software Engineer

    Jul 2009 - Aug 2012