Roger Harrison

Experience

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  Hyperama

  Jan 1988 - Dec 1988

  S

  Retail duties in all departments.Operating the Tills.Assisting with stock orders. Warehouse picking and packing.

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  Opel

  Jan 1989 - Jun 1990

  Administrative Officer

  Vehicle and Truck Registrations, Roadworthy Certificates, Stock Management of vehicles and trucks.Managed onsite car wash including delivery staff.Assisted in the Spares and Vehicle Sales departments.

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  Crosscape Express

  Jul 1990 - Jun 1991

  Data Capturer and Warehou

  Data capturing of weighbills and delivery sheets.

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  The Coca-Cola Company

  Jul 1991 - Jun 1992

  Co

  Computer Operator - updating the Mainframe, running daily magtapes, extracting reports. Daily data capturing of trip sheets, delivery notes, stock sheets and dispatch notes.

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  Taxi Driver

  Oct 1993 - Dec 1994

  Taxi Driver

  Was a Taxi driver for 2 different owners on the Eldorado Park, Bosmont and Johannesburg taxi ranks.

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  The Automobile Association of South Africa

  Jan 1995 - Mar 1996

  Call Center Representative

  To support Management aby:Focusing on assisting other representatives/agents with queries and step in to answer calls in a team of Call Centre representatives in resect to inbound and outbound calls related to customer queries in terms of the AA's Service Standards;Arranging emergency roadside assistance for Members which included the despatch of a tow truck, technician or Motor Dealer. In addition, arranging air flight bookings, car hire as well as hotel accommodation for elite Memberships;Monitoring repairs to Member's vehicles as well as arranging repatriation once repairs have been completed;Providing Members with road and technical information;Daily case-vetting (listening to calls on a voice-logging device and reporting back to Members;Liaising with Contractors and 3rd Party Suppliers;Development and training of new Call Centre Representatives on product offerings;Processing and updating Membership details;Assisting in Radio Control Room from time to time. Show less

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  Cendant International Holdings Ltd (CIMS)

  Apr 1996 - Aug 2001

  Managed a fast-paced sales and service inbound and outbound call centre in the Banking and service industry;Contributed to high levels of customer satisfaction by ensuring all calls throughout the Contact Centre meet the required quality standards;Dealt with disciplinary and grievance issues as and when required in consultation with the Human Resources department;Developed and implemented service learning and development processes;Monitored and bench-marked external alternative learning and development approaches to ensure continued competitiveness;Managed and monitored the operation in terms of productivity and quality;Conducted collections on arrear accounts and ensured that the desired collection standards and norms were met and that accurate controls were in place and adhered to;Formulation and implementation of customer and sales strategies to achieve sales and profit targets;Achievement of agreed targets with regards to increase of customer base, sales of value-added products, revenue and up-sell of product range targets. Show less Planned and coordinated all activities around the Distribution receiving and dispatching processes;Managed onsite storage warehouse with various FMCG products;Ensured that picking, packing and distribution of products was done accurately according to orders placed;SLA Supply Management and Logistics - ensuring timely delivery of orders to local and National destinations;Warehouse Management - store-keeping, inventory and order processing; Implemented and high standard of house-keeping and ensured it was maintained daily to avoid pilferage and stock losses;Managed quality within the standards set by the business i.e. adhered to service levels, policies, procedures, processes and systems used as well as security and insurance of goods;Planned and managed all aspects related to the effective and efficient operation of the Postal Preparation section, Postal Administration section and Mail Services section;Controlling the daily mail processes of distribution, receive and verify mail items to prepare for accurate geographical delivery;Renewals and updates of internal magazines and newspaper deliveries and subscriptions;Conduct non-technical maintenance of automated mail sorting machine;To ensure that all assets moving through the Distribution Centre were accounted for;Ensured that the relevant Service Level Agreements were adhered to;Coordinating work and streamlining processes to provide innovative solutions;Continuous qualitative and quantitative improvement of business excellence components, profitability, productivity, customer services and internal processes. Show less

  • Call Centre and Training Manager

    Sept 1998 - Aug 2001

  • Production and Distribution Manager (Mailroom and Warehouse

    Apr 1996 - Aug 1998
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  PostNet International Franchise Corporation

  Sept 2001 - Nov 2003

  PostNet Owner

  Implement strategic and tactical plans to grow the business;Forecast and plan resources to ensure maximum efficiency;Managed supplier relations (Courier, Post Office, Stationery, etc.);Preparing monthly breakdown of Financial Assets;Preparing of monthly Income Statements and Balance Sheet for PostNet Head Office;Creditor's reconciliations;Continuous improvement to achieve business targets.

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  WesBank

  Nov 2003 - Jul 2012

  Safety, Health, Environment & Security Manager

   Assist the CEO in ensuring compliance with the requirements of the ISO 14001 Environmental Management System Standard as well as Occupational Health and Safety Legislation requirements for Fairland and all WesBank Branches; To address all the deviations in respect of environmental affairs as well as health and safety matters brought to my attention by the Safety, Health and Environmental Working Committee or staff; Assist in appointment of safety representatives for all departments; Responsible for the implementation & maintenance of the SHEQ systems - Develop systems to ensure all employees comply with all relevant legal safety requirements; Co-ordination of the SHEQ service providers, revision of compliance to regional rules & regulations - Involvement in the development of operational risk policies, strategies and measurement mechanisms; Identify unsafe acts, conditions, and hazards, investigate root causes and identify corrective and preventative actions and report to management; Develop, implement and maintain an effective program and ensure compliance to satisfy the requirements of local legislation e.g. the OHS, COID and Environmental Conservation Acts; Management of the Internal incident reporting system and ensuring compliance with reporting requirements in terms of the Occupational Health and Safety Act, 1993; Co-ordinate the monthly safety meeting: - ensure meeting times are set; - minutes are kept and distributed; - ensure that all support documentation in respect of the safety program is received on time and in the correct format from all concerned parties.Liaise with on site contractors to ensure their compliance with Company safety regulations and adherence to safety standards, including basic safety induction training; Carbon Footprint Reporting Overseeing the Facilities Team, Security for Fairland and WesBank Branches Part of FirstRand Bank’s Security Committee and Fairland Police Forum Committee. Show less

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  The Wits Reproductive Health and HIV Institut​e (Wits RHI)

  Aug 2012 - Mar 2013

  Safety and Fleet Manager

   Fleet Management:• Allocate the use of vehicles and Drivers daily;• Manage the issuing of vehicle keys and log books;• Plan, direct and coordinate the operation of vehicle maintenance and services for all WRHI vehicles;• Coordinate vehicle service appointments with relevant Dealerships;• Manage wear and tear on vehicles and ensure proper notification of repairs to avoid fines and accidents;• Update and file all log sheets, petrol receipts and vehicle maintenance check sheets to ensure data integrity at all times;• Analyse fuel usage and satellite tracking and make relevant recommendations as required;• Coordinate the annual renewal of vehicle licences  Security:• Review and identify security risks by utilizing appropriate risk management methodologies, tools and techniques;• Develop and implement security policy and procedures at all sites;• Conduct risk assessments and monitor priority risks;• Manage service level agreements (SLA’s) for Security companies;• Direct the activities of the Security and Receptionists;• Implement and manage appropriate access control measures at all sites;• Maintain the CCTV system and records;• In case of break-ins and theft, assist with relevant investigations, reports and operational requirements; Health & Safety:• Develop, implement and maintain relevant health and safety policies and procedures;• Establish and manage an OHAS sub-committee;• Coordinate legal SHE appointments• Develop, implement, maintain and communicate appropriate disaster recovery plans and exit procedures;• Provide sound and professional SHE advice and support to all sites;• Develop and manage a SHE auditing programme;• Initiate and monitor inspections as required;• Address SHE findings and action findings • Liaise with Facilities Manager and District Operation’s Coordinators and other Stakeholders to ensure that adequate procedures are established within their functions;• Enforce the wearing of protective clothing and equipment. Show less

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  Smollan

  Apr 2013 - Dec 2019

   ISO 9001:2015 Quality Management System Representative : Longmeadow Warehouse Taking accountability for the effectiveness of the quality management system; Ensuring that my department objectives are established which is aligned to the quality objectives and are compatible with the context and strategic direction of the organization; Ensuring the integration of the quality management system requirements into my department; Promoting the use of the process approach and risk-based thinking; Ensuring that the resources needed for the quality management system are available; Communicating the importance of effective quality management and of conforming to the quality management system requirements; Ensuring that the quality management system achieves its intended results; Engaging, directing and supporting persons to contribute to the effectiveness of the quality management system; Promoting system improvement; Supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility. Show less SHE & Facilities Manager for Smollan Black River Park and Student VillageSoft ServicesNon – Technical Infrastructure Services• Access Control Electrical soft services• CCTV• Furniture Management • Gardening & Landscaping• Guarding Services• Hygiene • Interior Plants• Painting• Parking• Pest Control• Relocation Management• Security / Risk Management• Space Planning• Sterile Services• Storage• Tenant Installation & Management• Waste ManagementHard ServicesTechnical Infrastructure Services • Access Control Systems• Air-Conditioning Systems• Electrical • Plumbing• Audiovisual• Geysers and Hydroboils• Building Information Technology• Building Maintenance & Repair• Building Signage• Ceilings & Partitioning• Construction• Electrical & Lighting• Energy & Utility Management• Fire Detection• Health & Safety Audits• Internal Signage• Lifts• Generators• UPS• Meter Reading• Planned Maintenance • Plumbing• Pressurised Gas• Security Systems• Water TreatmentBusiness Support Services• Business continuity plan for facilities• Archiving & Paper Storage• Lease administration• Car Wash for executives• Catering• Driver, Messenger Services• Video Conference booking Facilities• Meeting room bookings• Courier Services• Environmental Impact Management• Bulk Filing Systems• OHS Act Management & Consultancy• Churn• Project Management• Switchboard & PABX management• Technical Library• Telecommunication• Space planning• Architectural work• Engineers• Turnkey• Council submissions• Electrical compliance certifications• Statutory compliance certifications Show less • Manage the Smollan group’s compliance with all aspects of the OHS Act 85 of 1993 for all applicable Johannesburg, Pretoria, Cape Town, Port Elizabeth, Bloemfontein and KZN warehouses and offices.• Co-ordinate and manage Health and Safety audits and visits to various sites and warehouses to ensure compliance and effective implementation of the OHS Act.• Gather and analyse relevant legislation and documentation, • Compile and update policies to ensure that legislative and statutory requirements are met• Translate policies into action plans for staff • Ensure that ongoing training takes place • Effective management and monitoring of action plans to meet Smollan group’s OHS policy and statutory requirements• Identify non-compliance and issue formal note to relevant Section 8 business unit in order to take corrective action or escalate further to 16.2• Follow up on non-compliance issues to ensure that corrective action has been taken• Consult and advise stakeholders regarding relevant changes to policies and processes in relation to relevant legislative and environmental changes• Gather relevant information and compile monthly reports and contribute to bi-annual executive reports • Develop and maintain relationships with relevant stakeholders including but not limited too Section 8’s for different business unitso HRo Other relevant staff• Provide advice and support regarding any SHE matters• Partnering with HR and L&D to ensure legislative compliance training and workplace safety, within reasonable expectations• Ensure that legislation is enforced within reasonable expectations• Research and analyse relevant statistics, industry related versus company specific, and compile reports • Stay abreast of any relevant Health and Safety changes in the industry• Utilise data in bi-annual executive reports to indicate trends• needs  Creation of a Group Disaster Recovery Strategy and Plan Implementation of a Group Disaster Recovery Plan Show less

  • ISO 9001:2015 Management Representative

    Mar 2019 - Dec 2019

  • Facilities Manager

    Apr 2015 - Dec 2019

  • Safety, Health & Environmental Manager

    Apr 2013 - Dec 2019
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  Thorburn Security Solutions (Pty) Ltd

  Feb 2021 - now

  Regional Compliance Manager

  The main purpose of my role is to ensure that Thorburn Security Solution's activities within the regions are carried out in accordance with Occupational Health and Safety legislation, environmental policies and company standards.