Polina Samoylova

Experience

• 

  ANZ

  Nov 2009 - Dec 2011

  Customer Service Specialist
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  Vector Limited

  Mar 2014 - Jul 2014

  Data Analyst
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  The Co-operative Bank

  Aug 2014 - Dec 2015

  Banking Consultant
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  Eventhoook

  Jan 2015 - Dec 2015

  Business Analyst

  Eventhoook is a mobile application that connects people who are attending the same eventResponsibilities: • Concept design. • Project documentation which included: o Scope documentation such as business requirements o User cases/flows o Wireframes/UI design specification documentation • Software testing.

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  Spark New Zealand

  Dec 2015 - May 2017

  IT Service Desk Engineer

  • Monitoring alerts, including auto P1/ P2 switch and router alerts. Looking at them as soon as they come in, identifying the problem, resolving if possible and escalating when required. • Action tickets in the null queue, all tickets that could not be resolved by other staff members. • Customer service. • Logging tickets using HPSC. • Organising part orders for faulty technology/equipment that needs replacement. • Organising onsite technicians. • Troubleshooting all technological issues. Troubleshooting includes remote assistance into various systems. • Sending out priority one and two notifications to corrections users, using the Whisper application within the appropriate time frame. • Print queue set up for printer installation. • Setting up new corrections user accounts and given them permissions to specific applications • Completing file restore for missing and deleted documents. • Setting up new work cell phones. Show less

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  Radford Software Ltd.

  Apr 2017 - Dec 2018

  Software Test Analyst

  Responsibilities: • Engaging with various stakeholders. • Analysing Business Requirements. • Project documentation which includes: o Functional Specifications o Test Plan o Test Strategy o Test Cases o Test scripts • Testing (functional, regression, integration and full system testing) • Support - after hours

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  Yourgrowthstop

  Nov 2018 - now

  Senior Business Analyst / Project Manager

  Working with an Agile team to develop an Online Community, helping like-minded individuals connect and share inspirational connect. Inspiring worldwide to become the best version of themselves.Responsibilities: • Concept design. • Project documentation which included: o Scope documentation such as business requirementso User stories /flow diagrams o Wireframes/UI design specification documentation • Other responsibilities include but not limited to:o Software testing o Liaising with developers from different cultures and time frames o Engaging with various stakeholders Show less

• 

  Cucumber

  Dec 2018 - Sept 2020

  Digital Business Analyst

  Responsibilities: • Concept design. • Project documentation which included: o Scope documentation such as business requirementso User stories /flow diagrams o Wireframes/UI design specification documentation o Software test plans o Training documentation • Other responsibilities include but not limited to:o Software testing o Holding client walkthroughs at the end of each sprint o Main contact person with client o Holding Sprint planning sessions with the development team and client present o Engaging with various stakeholders o Workshop facilitation Show less

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  EastPack Limited

  Sept 2020 - Nov 2021

  Information Technology Business Analyst
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  Manawa Energy

  Nov 2021 - Nov 2022

  Senior IT Business Analyst
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  Mercury NZ

  Aug 2023 - now

  Senior IT Business Analyst