Abigail Segura

Experience

• 

  Louisiana State University

  Aug 2011 - Jul 2012

  Soccer Official

  Officiate at competitive soccer events. Detect infractions of rules and decide penalties according to established regulations. Apply First-Aid knowledge when applicable.

• 

  Walt Disney World

  Aug 2012 - May 2013

  Guest Services

  Cooperated with team members to ensure a seamless flow of guests through the 1,700 seat theater. Continuously maintained the guests' safety and a clean work environment. Gained exceptional customer service skills through training.

• 

  Baton Rouge Zoo

  May 2013 - Jan 2016

  Customer Service Representative

  Providing outstanding customer service, entertaining people of all ages, and ensuring the safety of every guest throughout their visit.

• 

  Self-employed

  Aug 2013 - Dec 2015

  English Tutor

  Adapted teaching style to unique needs of studentsEdited and provided constructive criticism regarding students written assignmentsImproved students' writing skills and helped them understand how to excel in future studies

• 

  Daiso Industries (Australia)

  Mar 2016 - Aug 2016

  Retail Assistant

  Performed excellent customer service by informing, advising, and assisting customers throughout their shopping experience. Maintained a clean and safe environment, as well as a well-presented store. Preserved a balanced cash register while promoting items to customers during peak business hours.

• 

  HOTA, Home of the Arts

  Sept 2016 - Jul 2020

  - Acts as the first point of contact for information about the Gold Coast City Gallery and HOTA through email, phone, and in-person communications - Created and implements processes to onboard new staff in conjunction with the HR department - Handles daily mail collection and invoices - Manages lost and found, office stationery, and printing equipment - Co-authors and publishes the monthly newsletter - Assists Box Office with sales and supports admin when required - Collaborates with a team to complete the bump-in and bump-out of events - Safely provides food and beverage service - Decreased discrepancies for monthly beverage stocktake for entire precinct

  • Reception and Information

    Dec 2017 - Jul 2020

  • Functions and Events Attendant

    Sept 2016 - Jul 2020
• 

  Gold Coast Disability and Youth

  Nov 2020 - now

  Disability Support Worker