Vivie Filippidi

Experience

• 

  Elounda S.A. Hotels & Resorts

  May 2007 - Sept 2007

  Front Desk Representative

  "There are no secrets to success. It is the result of preparation, hard work, and learning from failure." - Colin Powell

• 

  Lindian Village

  Apr 2008 - Oct 2008

  Restaurant & Bar hostess / Room Service attendant
• 

  Lindian Village

  May 2009 - Oct 2009

  Front Desk Receptionist

  Perform check in and check out procedures. Welcome guests and escort them to the room, by conducting a hotel tour. Ensure guets' and VIPs' satisfaction by offering personalized servicesHandling guest complaints. Perform office duties on a temporary basis when needed.

• 

  Royal Blue Resort & Spa

  May 2010 - Oct 2010

  Front Desk Receptionist

  Greet all guests at all times in a friendly and helpful manner and attempted to learn and use guest's name at every opportunity.Maintain intimate knowledge of departmental standards and procedures.Cashes hotel guest's personal and travelers checks and assists with currency exchange.Knowledgeable of all special promotion procedures, for programs (e,g. excursions).Handle guests' complaints, inquiries and requests.Had personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times.Kept abreast of all modifications to accounting policies and procedures.Handle cashier. Show less

• 

  Sentido Anthoussa Resort

  Apr 2011 - Oct 2011

  Front Desk Receptionist

  Handle guest complaints and requests.Suggestive selling (e.g. restaurant resevations, front office services, room upsells).Handle telephone calls and all departmental incomes/revenue.Assist guests with any inquiries regarding local entertainment, restaurants or transportation. Administer and manage cash handling responsibilities.Maintain efficient and effective flow of information with guests and all internal departments.Handle additional duties as needed by guests or management. Show less

• 

  Hilton Amsterdam Airport Schiphol

  Dec 2011 - Jan 2014

  Guest Service Agent & Night Auditor

  Create guest satisfaction by providing efficient and effective front desk serviceAchieving RevPar GoalsCreate 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations.Provide guests with assistance and loyalty goals at the front desk.Maximize revenue and cash flow by promoting hotel services (e.g. room upgrades, reservations, and other services)For the Night Audit, organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports.Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues. Show less

• 

  Hilton Worldwide

  Feb 2014 - May 2015

  Cluster Reservations Sales Agent
• 

  Travix International

  Jun 2015 - Mar 2016

  E-Travel Agent
• 

  Sbokos Hotel Group

  Apr 2016 - Nov 2016

  Guest Relations Manager

  Phaea Resorts is in my heart. Having worked in Agapi Beach Resort, many doors opened in my next career path, which I am so grateful for. Managed all complaint handling, ensuring all requests were handled accordingly. Organised events for VIP guests and other sustainability projects. Handled site inspections for Travel Agents Managed presentationsFinalized Health & Safety reports.

• 

  Hyatt Place

  Feb 2017 - Apr 2018

  Groups & Events Sales Coordinator

  A different place. Forever grateful to have had the opportunity to join the Hyatt family, starting from Hyatt Place Amsterdam Airport. Handled leisure groups & reservations, event planning and boosting sales while working closely with the sales manager and revenue manager, I learned about strategic thinking in the sales market & how to stay competitive in this sector. Maintained existing client relationships and worked with the world's biggest accounts such as with pharmaceutical companies, finance industries and others. Show less

• 

  Hyatt Regency

  May 2018 - May 2020

  An unforgettable experience. After a year within the Hyatt family, I had the pleasure to join the Hyatt Recency team at the heart of the city centre. Responsible for handling event sales from A to Z. Handled all kind of event requests and inquiries, strengthening client relationships whilst creating new ones. Thinking out of the box in order to fit as many sales and event requests as possible that would drive revenue. Managed communication between and among departments and clients to work towards one goal; returning business. Responsible for team coordination, e-mail & task distribution and employee training. Show less

  • Event Sales Executive

    Jun 2019 - May 2020

  • Event Sales Coordinator

    May 2018 - May 2019
• 

  Web Dynamic

  Oct 2020 - Apr 2021

  Project Sales Marketing

  Web Dynamic specializes in the development of custom applications which aim to modernize, organize and manage internal and external day-to-day operations of various industries in Greece and abroad.Industries that benefit from WD services are travel agencies, hotels, insurance offices, wedding organizers, schools, warehouses and other service providers.I was responsible for operating daily sales activities, created a broadened list of new contacts from different market segments and successfully developed strategies on reputation management while implemented marketing ideas for hotels and wineries. Show less

• 

  Anthologist

  May 2021 - Jun 2021

  Project Manager

  A secret-source shop for design aficionados. A positive-impact brand inspired by cultural preservation, authentic experiences, artisanal talents and one-of-a-kind places. An inspiration-to-implementation concept creator for hotels, restaurants, and hospitality venues.Anthologist is all of the above, and a masterclassin the art of using objects to tell a story.

• 

  Esperides Resort Crete

  Jun 2021 - Oct 2021

  Guest Relations Manager
• 

  WorkMotion

  Oct 2021 - Jan 2024

  Hire employees around the world. Our mission: enabling global employment at the push of a button.WorkMotion (previously PeopleFlow www.pplflw.com) is a global HR platform enabling companies to hire & onboard their employees internationally, at the push of a button. It is our mission to create opportunities for anyone to work from anywhere. As work is becoming even more global and remote, there has never been a bigger chance to build a truly global HR-tech company.

  • Account Executive

    Jul 2022 - Jan 2024

  • Junior Account Executive

    Jun 2022 - Mar 2023

  • Sales Development Representative

    Oct 2021 - Jun 2022
• 

  I-host

  Apr 2024 - Oct 2024

  Lead Generation Specialist

  Project based role, lead generation and clientele building, arranging remote presentations while performing market research and monitoring the market to spot potential accounts based in Greece and Cyprus. Managing and maintaining CRM and other marketing related digital tools.

• 

  Trust-Financials

  Nov 2024 - now

  Recruiter

  Trust-Financials specialises in the recruitment of highly educated financials, legals and compliance staff within the Dutch Trust & Fund industry. We are highly committed to knowing our clients, candidates and the market, with a professional and personal approach. Trust-Financials is aiming for quality and for longterm partnerships and is an expert in the industry since 2007.I focus in recruiting highly educated financials, legal and compliance professionals within the (Dutch) Trust, Fund and Family Office industry. Show less