Shahad Choudhury

Experience

• 

  Team Carney, Inc.

  Feb 2011 - Aug 2011

  Intern

  My job was to find a program which could search through thousands of various types of images, to do this I• Determined what the department members needed the program to accomplish• Tested and rated candidate programs• Provided program recommendation to department head

• 

  U.S. Census Bureau

  Jun 2014 - Jun 2017

  • Provided customer facing printer support to a fleet of 400+ enterprise devicesProvided customer facing printer support to a fleet of 400+ network enterprise devices on site, and an additional 150+ devices at 16 remote offices• Traveled to multiple remote offices to provide onsite assistance• Repaired broken machines and applied proactive maintenance to keep services available to customers with minimal downtime and replacement costs• Created more accurate supply usage forecasts and upgrade recommendations • Saved 4% (~$35k) annually through efficiencies • Increased accuracy allowed less stock on hand, saving much needed space • Planned $100k in future savings; $50k of which would be annual• Managed 5 year phased upgrade schedule to balance budget and hardware needs Show less

  • IT Specialist

    Jun 2015 - Jun 2017

  • IT Intern

    Jun 2014 - Jun 2015
• 

  Amazon Web Services (AWS)

  Jun 2017 - now

  Assist premium support customers migrate to the cloud and troubleshoot once they're here. I'm a SME (Subject Matter Expert) in AutoScaling Assist premium support customers migrate to the cloud and troubleshoot once they're here.

  • Cloud Support Engineer

    Dec 2018 - now

  • Cloud Support Associate

    Jun 2017 - Dec 2018