Shyam Sunder Adepu

Experience

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  Wipro

  Jul 2009 - May 2010

  HP Process and Product Trainer

  HP Process & Product Trainer Jul 2007 - May 2010 Subject Matter Expert (Supervisor) Apr 2009 - July 2009 Sr. Technical Associate Jul 2007 - Apr 2009 Training the New Hires on HP Process as well as on Product (HP Laptops) and need to release them on to the floor certifying them as FIT agents to take calls from US Customers who uses HP laptops. During the Fit phase, I ensured the performance of the agents by meeting the targets on daily and weekly basis. And reported the same to my PRO’s. Handling the OJT (On Job Training) batches once they hit the floor. Helping the Team in providing the solutions for the issues that are escalated. Providing the High-end Technical Troubleshooting and Support for the HP (HEWLETT-PACKARD) Notebooks and Tablet pc’s over the phone for US Customers. Satisfying the Customers is the Highest Priority by offering the Quality Products and Services. Catching the Pulse of the Customer and Promoting the right Services/Products to the right Customer at the right time. Troubleshooting the Issues related to Wireless, BB and Dial-up Internet Connections. Display, power, bootup issues and any Issues related to Hardware, Software or Application s/w. Worked as a CSR for Billing and Internet related issues for EarthLink an ISP. Show less

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  Royal Focus Computer Trading LLC.

  May 2013 - Jul 2014

  Sr. Sales Associate

  Sr. Sales Associate May 2013 – July 2014 Overall responsible for the indoor and outdoor sales Ensuring minimum turnaround time for resolving customer complaints and maintaining high customer satisfaction levels. Identifying causes for dissatisfaction among customers & taking steps to overcome the same. Building & maintaining healthy relations with clients; ensuring maximum customer satisfaction for referral business and program. Reporting directly to the Chairman and Managing DirectorTo generate revenue by selling Laptops, Desktops, Servers, workstations, simulations gaming consoles and accessories for High End Games and Video Rendering machines. Achieving the monthly sales targets by preparing daily agenda and focusing on available products. Providing the prompt services and ensure the delivery of goods on time. Building trust and confidence by offering best products and services available. Answering the inquiries on phone and emails and providing the best solutions as per the customer’s requirement on time to time basis. Not to lose the customer at any cost no matter what. Show less

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  Dell Technologies

  Oct 2014 - Jul 2016

  Sr. Sales Consultant

  Providing the solution to the Small and Medium business customers(SMB Chat process) Via Phone and Email and web. Manage complex, multiple influence, B2B, high-value sales opportunities to enterprise accounts Manage a portfolio of enterprise end user leads generated through emails, web and calls. Coordinate and Work with the Server and storage bid consultant/account managers to effectively position enterprise solutions to customers technical evaluation teams. Coordinate the development of comprehensive proposals in response to the customers requirement. Manage client accounts, Handling entire sales cycle from setting up sales plan/targets and services. Building & maintaining healthy relations with clients; ensuring maximum customer satisfaction for referral business. Document and track all activity through web-based Sales Force Automation tools including Detailed Activity reports, Setting tasks for follow-ups and lead-tracking. Upselling and advising customers about the new products & services. I was given opportunity to Mentor New Hires and help them understand the process and product knowledge to achieve and improve their performance. Show less

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  HSBC

  Jan 2022 - now

  Assistant Manager