Rashid Al Kash Al Marri

Experience

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  Jumeirah Emirates Towers Hotel

  Jun 2006 - Oct 2009

  Security Officer

  • Utilise CCTV to monitor security, and related, operations and to focus on areas where crime, vandalism, anti-social behaviour or other unauthorised activities may occur and to direct security staff appropriately.• Implement security measures and procedures to meet the security requirements. • Routine security inspections.• Assist hotel staff in managing guest’s behaviour.• Meet and greet guests and provide a high level of customer service.• Perform shift and emergency duties when required.• Render all possible assistance to customers, in particular those with special needs, to enhance customer service and safety.• Report incidents and events that could affect the safety of the hotel, guests and staff.• Operate the fire and security equipment provided in the hotel. Show less

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  Serco Dubai Metro

  Oct 2009 - May 2019

  • I am responsible for controlling the security in all areas of the Dubai Metro, such as office buildings, stations, Rashidiya, Jebel Ali Depots, any auxiliary buildings and car parks.• Utilise CCTV to monitor security, and related, operations and to focus on areas where crime, vandalism, anti-social behaviour or other unauthorised activities may occur and to direct security staff appropriately.• Direct security staff to respond and deal with incidents and events on the system and communicate with other frontline staff (particularly Station Masters) of security events on the system.• .I act as the central point of contact between the Dubai Metro and the Dubai Police, Civil Defence, Ambulance services and all other governmental security related companies.• Access the CCTV and telecommunications recording systems for investigation purposes.• Alert and inform the Duty Manager of security incidents on the system. Show less • Provide effective internal and external communications and information about security of the system and environment in an efficient and timely manner.• Undertake security inspections on a routine and daily basis.• Assist Incident Investigators in gathering information and evidence whenever necessary.• Assist station staff in managing passengers’ behaviour including crowd control, and where necessary enforce Dubai Metro By-law.• Perform and carry out other duties as instructed / directed by the Security Manager or Operations Director. Show less

  • Security Controller

    Jun 2011 - May 2019

  • Security Supervisor

    Oct 2009 - Jun 2011
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  Dubai World Trade Centre

  May 2019 - Oct 2023

  Assistant Manager

  1. Handle Day to Day Operations for all halls and meeting rooms and external venues requirements.2. Attends Event Plan meeting.3. Team Management & Team Development - Ground Staff / Reporting team members.4. Quality control and performance check for all events.5. monitor & Share staff Roster and Daily Event Allocations schedule with the line manager.6. Conduct daily briefings and Task allocations.7. Support Inventory Management.8. Develop Productive, Positive oriented working environment for the employees.9. Supervise operations team to ensure operational excellence and excellence customer services goals are achieved.10. Oversee operational cost, risk and audit Issues.11. Control staff overtime. Show less