Julia Auer

Experience

• 

  Palais Hansen Kempinski Vienna

  Nov 2014 - Feb 2019

  Led and trained a diverse team of bar staff to uphold 5-star service standards in a fast-paced luxury environment.Mentored trainees and new team members, fostering professional growth and ensuring smooth onboarding.Managed daily operations, staff scheduling, and inventory control.Ensured consistently high guest satisfaction through personalised service and attention to detail.

  • Supervisor

    Jan 2018 - Feb 2019

  • Chef de Rang

    Jan 2017 - Jan 2018

  • Demichef de Rang

    Feb 2016 - Dec 2016

  • Commis de Rang

    Nov 2014 - Jan 2016
• 

  Mainport by Inntel Hotels

  Oct 2019 - Sept 2020

  Customer Service Staff
• 

  KEEN

  Sept 2020 - Oct 2021

  Customer Service Specialist

  Provided outstanding customer support directly to consumers, promptly addressing and resolving inquiries through email, phone, and online channels.Reviewed and proofread consumer-facing website and blog content, ensuring accuracy, clarity, and consistency with brand voice.Collaborated with internal teams to ensure customers received timely and accurate product information.

• 

  Chrome Industries

  Oct 2021 - now

  Be the main contact for European partners, managing customer orders, queries, and ensuring timely delivery.Oversee daily operational tasks including order management, forecasting, and logistical coordination.Identify and implement process improvements to enhance efficiency and customer satisfaction.Collaborate on marketing initiatives with selected partners and event coordination. Manage daily communications with European retail partners, ensuring efficient order processing, timely deliveries, and effective issue resolution.Monitor stock availability, conduct order analysis, and collaborate with logistics to optimize partner satisfaction and sales performance.Prepare regular sales reports, price lists, and sales forecasts to support informed decision-making for both internal teams and external partners.

  • Service & Marketing Specialist

    Apr 2023 - now

  • Partner Service Representative

    Oct 2021 - Apr 2023