Mortada Al Hareesi Akanan مُرتَضى الحَريسي عكَنان

English as a Foregin Language Instructor

1000 followers

Casablanca Metropolitan Area

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Timeline
About me
Providing high-quality 🔝 Multilingual 🌐 Cost-efficient💰 BPO services 🤝
Education
- Damascus University
  2002 - 2006
  Bachelor's degree ENGLISH LANGUAGE AND LITERATURE/LETTERS
- Universidad de Granada
  2013 - 2015
  Master's degree Higher Education/Higher Education Administration
- Damascus University
  2007 - 2008
  Diploma in Pedagogic Preparation Special Education and Teaching
Experience
- Syrian Ministry of Education
  Jun 2006 - Feb 2009
  English as a Foregin Language Instructor
  Teaching English as a Second Language
- Damascus University
  Sept 2009 - Feb 2011
  Assistant University Professor
  Teaching Spanish as a foreign language
- CPM International
  Apr 2018 - Mar 2019
  - Trip Specialist | Airbnb
    Sept 2018 - Mar 2019
  - Customer Service Support Specialist | Airbnb
    Apr 2018 - Sept 2018
- Amazon
  Apr 2019 - Apr 2020
  - Logistics Specialist
    Sept 2019 - Apr 2020
  - B2B Support Representative
    Apr 2019 - Aug 2019
- Teleperformance
  Jun 2020 - Aug 2023
  - Certified Sales and Tech Trainer| Godaddy
    Mar 2021 - Aug 2023
  - Training Team Support | Godaddy
    Nov 2020 - Mar 2021
  - Tech Support and Sales and Inbound Sales | Godaddy
    Jun 2020 - Nov 2020
- MSS Connect
  Feb 2024 - now
  Partner - OPS and Business Growth Iberia @ MSS Connect
  In my role as Partner - OPS and Business Growth at MSS Connect, I am responsible for driving operational success and business expansion in the Iberian market. My key responsibilities include:Operational Leadership: Overseeing and optimizing the day-to-day operations of our BPO services, ensuring quality, efficiency, and scalability across Spain and Portugal.Client Success & Business Growth: Leading initiatives to foster strong client relationships, understanding their evolving needs, and providing tailored outsourcing solutions to help them scale.Team Development: Managing and developing a multilingual, high-performing team dedicated to delivering excellent customer service, sales, and back-office support.Market Expansion: Identifying growth opportunities within the Iberian market, helping MSS Connect expand its footprint while offering cost-effective solutions.Strategic Planning: Collaborating with executive leadership to design and implement strategies aimed at increasing market share and operational efficiency. Show less
Licenses & Certifications
- Trainer WAH-FAST TRACK Certification
  Teleperformance
  Mar 2022
- Sales and Webhosting Trainer Certification
  GoDaddy
  Mar 2021
- Coaching Fundamentals Certification
  Teleperformance
  Apr 2022
- Coaching Fundametals 2 : Advanced Tools Certification
  Teleperformance
  Apr 2023
- JUMP Trainer Certification
  Teleperformance
  Feb 2022
- ETrainer The VARK Model Certification
  Teleperformance
  Mar 2022
- Global L&D Trainer Foundations Certification
  Teleperformance
  Feb 2022