Jyothi Prakash T J

Experience

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  Wipro

  Jun 2021 - Jan 2024

  Performed design and implementation of ServiceNow solutions for clients, focusing on the Governance, Risk, and Compliance (GRC).Collaborated with cross-functional teams to gather requirements, develop custom workflows, and configure ServiceNow applications to meet client needs.Conducted regular system enhancements and maintenance to ensure optimal performance and user satisfaction.Provided end-user training and support, resulting in increased adoption and improved efficiency.Collaborated with stakeholders to troubleshoot and resolve complex technical issues, ensuring minimal service disruption."Designed and executed complex ServiceNow workflows, incorporating automation to streamline business processes and reduce manual tasks.""Ensured data integrity and security by implementing robust access controls and maintaining compliance with industry standards.""Participated in ServiceNow community forums and kept abreast of industry trends to stay updated on the latest developments and innovations in ServiceNow technology.""Led the development of ServiceNow dashboards and reports to provide real-time insights to decision-makers, aiding in data-driven decision-making."Assisted in the documentation of technical solutions, configurations, and best practices. Show less

  • ServiceNow Developer

    Oct 2021 - Jan 2024

  • Project Engineer

    Jun 2021 - Jun 2022
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  Accenture

  Jan 2024 - now

  Sr ServiceNow Developer