Experience

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  Smith's true value and just ask rental

  Sept 2008 - Mar 2011

  Human resources office assistant

  Initially hired as Human Resources/Office Assistant. Assisted the owner with employee relations, ensuring compliance with labor laws, and overseeing training.Moved onto sales floor to stock products and assist customers. Key track of inventory on sales floor to ensure accurate order placement and loss prevention practices. Promoted to Executive Assistant in 2009. Worked directly with Owner and management. Attended national and local marketing events and meetings. Received training in store operations, marketing, and merchandising through True Value Hardware educational initiatives. Experience with Accounts Receivable and Payable.Experience with employee timekeeping and payroll.Experience working with vendors on ordering and payments.Set up first online website for store.Coordinated with local newspaper placing help wanted ads and also placing sale ads.Planned and organized travel for owner and co-workers. Show less

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  Mosaic sales solutions

  Aug 2011 - Feb 2012

  Sales representative

  Responsible for the merchandising of video games and gaming consoles within 2 Walmart stores in LA.Planned commercial displays and implemented merchandising plan to increase public awareness of products. Consulted and worked with Walmart management skills on implement merchandise plan. Received and maintained data on plan’s success.

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  Anderson merchandisers

  Feb 2012 - Aug 2019

  Territory sales lead

  Responsible for merchandising of 5 Walmart stores within the LA region. Used time management and organizational skills to effectively service the 5 stores, often under tight deadlines. Planned commercial displays and implemented merchandising programs to increase public awareness of products. Consulted and worked with Walmart store management to implement merchandising plan. Merchandising of fashion apparel for men, women, & children’s clothing lines. Received, maintained, and reported data and metrics to drive improvements. Experience developing, directing, and managing a team of Sales Merchandisers. Aided managers with recruiting, conducting interviews. and trained part-time and full-time new hires in merchandising and sales techniques. Supported team members and managers with routine, day-to-day tasks and inquiries. Awarded Associate of the Week in a nationally broadcasted Anderson review. Nationally recognized by Walmart for merchandising and product installation of new store prior to grand opening. Show less

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  Amazon

  Aug 2018 - Feb 2019

  Shipping and delivery support

  Support on-road drivers to ensure speedy delivery of packages by locating addresses and troubleshooting technical issues with the delivery app. Support customers who are tracking their packages. Resolving customer and driver inquiries using multiple tools. Experience supporting customers via phone, email, and chat. Experience working in a remote, at-home environment. Assisted Amazon Retail during peak times for customer support with account management, placing orders, payments. Show less

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  Kelly

  Nov 2019 - Dec 2019

  Tier 1 ios chat technical support representative

  Interact with customers in response to inquiries, concerns, and requests about products and services through chat. Gather customer/product information and determine the issue by analyzing symptoms. Diagnose and resolve technical issues including internet connectivity, email, and application downloads. Research using available resources.

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  Stay at home mom

  Dec 2019 - now

  Stay-at-home mom
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  Amazon

  Oct 2021 - Feb 2022

  Customer service representative

  Assisting customers with account management, placing orders, and tracking orders. Excels in a fast-paced and high-volume environment. Client relationship management.Able to learn new systems quickly, maintain composure with often upset customers, and be assertive when needed.

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  Manpowergroup talent solutions

  May 2022 - Feb 2023

  Talent acquisition recruiter

  Coordinate and complete recruiting process for multiple high-volume requisitions within the United States. Extend verbal offers and process offers via applicant tracking system. Review resumes and complete phone screens daily to qualify and submit candidates to hiring teams. Manage candidate process from initial phone application through entire onboarding process. Remain in constant communication with all candidates and hiring stakeholders to ensure all parties are continuously updated on progress and status. Utilize numerous applicant tracking systems to provide up-to-date applicant records. Collaborate with talent acquisition coordinators, document specialists, and candidate experience coordinators to ensure candidate completion of all onboarding procedures including background checks, documentation, licensures, and new hire paperwork. Show less

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  Intuit

  Jun 2022 - Feb 2023

  Talent acquisition recruiter (high volume)

  Coordinate and complete recruiting process for multiple high-volume requisitions within the United States. Extend verbal offers and process offers via applicant tracking system. Review resumes and complete phone screens daily to qualify and submit candidates to hiring teams. Manage candidate process from initial phone application through entire onboarding process. Remain in constant communication with all candidates and hiring stakeholders to ensure all parties are continuously updated on progress and status. Utilize numerous applicant tracking systems to provide up-to-date applicant records. Collaborate with talent acquisition coordinators, document specialists, and candidate experience coordinators to ensure candidate completion of all onboarding procedures including background checks, documentation, licensures, and new hire paperwork. Show less

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  M&e staffing

  Jul 2023 - Sept 2023

  Professional recruiter (full cycle)

  Hired for all specialties for Travel Nursing positions across the U.S. Building relationships with healthcare professionals interested in travel career opportunities.Source, identify, recruit, and retain qualified healthcare professionals for short-term assignments.Use of Einstein VMS, Trakstar ATS, Relias training, clinician certification verification, and Docusign.

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  Intuit

  Sept 2023 - May 2024

  Account recovery for customer accounts. Inspecting documents. Assisting customers navigating the TurboTax system when filing taxes. CSAT scores of 97%.Ability to navigate multiple online tools to provide exceptional customer service. Used chat/phone/email to assist customers.

  • Account Recovery Investigator

    Jan 2024 - May 2024

  • Customer Support Specialist

    Sept 2023 - May 2024
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  Ati

  Jul 2024 - Nov 2024

  Talent acquisition advisor
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  Manpowergroup talent solutions

  Jul 2024 - Nov 2024

  Recruiter
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  Senture, llc

  Nov 2024 - now

  Talent acquisition recruiter