Experience

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  Tata motors

  Feb 2008 - Dec 2010

  Project engineer

  • Developed project plans and guidelines that provided a roadmap for successful completion of the project• Collaborated with cross-functional teams to ensure alignment of project goals and objectives• Monitored project progress and identified potential risks, enabling proactive problem-solving to prevent delays• Wrote and presented detailed project reports to stakeholders, providing timely updates and ensuring transparency• Developed a project schedule that provided a timeline for each task and milestone, allowing for timely completion of the project• Developed and maintained a project database that tracked all project tasks and milestones, providing visibility into progress• Developed a comprehensive project scope that provided clear objectives to stakeholders, resulting in successful execution of the project• Developed and implemented protocols for safety and quality control, ensuring that all project requirements were met Show less

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  4 start mart inc

  Jun 2011 - Jul 2017

  Store development manager

  Developed and managed budgets, effectively controlling store expanses and attaining increases in profitability. Generated detailed weekly and monthly performance reports, determining potential issues and enabling proactive solutions, enhancing store efficiency.* Analyzed store performance data, pinpointing improvement area and developing strategies that boosted efficiency.* Streamlined store processes and procedure, culminating in increase in employee productivity.* Led winning negotiations of vendor contracts to secure competitive pricing and high quality products, reducing costs. * Slashed inventory shrinkage by implementing optimal stock control and security measures.* Nurtured and sustained strong customer relationships, driving repeat business and increasing customer loyalty. Show less

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  Solo inc

  Aug 2017 - Sept 2019

  Store and account manager

  created and managed budgets, effectively controlling store expanses and ensuring profitability, resulting in increase in net profit. produced weekly and monthly performance reports, identifying potential issues and enabling proactive solution, improving store efficiency. Assessed store performance data, uncovering improvement areas and implementing strategies that increased operational efficiency. Evaluated financial data to uncover trends, risks, and improvement areas with focus on driving strategic decisions and optimizing financial performance. Collaborated with cross-functional teams to ensure precise and timely financial reporting, enhancing financial transparency and accountability. Maintained strong customer relationships, ensuring high satisfaction levels and fostering loyalty, leading to increased repeat business. * Formulated and implemented policies and procedures, enhancing efficiency and reducing operational costs.* Cultivated and sustained strong customer relationships, driving repeat business and increasing customer loyalty. Show less

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  Graham enterprise, inc.

  Oct 2019 - Jun 2020

  Senior customer representative

  created and implemented customer service training program, enhancing representatives capability to handle inquires and increasing issue resolution efficiency. designed customer service scripts, ensuring consistency across all channels and improving customer satisfaction. generated and maintained detailed customer service reports, offering insights into performance and feedback, driving increase in service quality. designed and implemented customer service scripts, enhancing representatives ability to handle inquiries and increasing first call resolution rates.* determined and rectified issues and improved overall customer experience by evaluting customer service data.* crafted and standardized customer service policies and procedures, resulting in streamlined operation and enhancement in customer experience. * conceptualized and launched customer service survey, identifying issues and enabling quick resolution, reducing complaint resolution time. * sustained strong relationships with customers and vendors, ensuring ongoing satisfaction and loyalty, contributing to increase in repeat business. Show less

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  Hilltop liquors-

  Feb 2023 - Oct 2023

  Senior customer service representative

  delivered outstanding customer service and effectively resolved issues, achieving excellent ratings on customer satisfaction surveys. created and launched customer service program, reducing complaints and increasing satisfaction ratings.* Increased customer retention rate by managing customer relationship and delivering exceptional service.* Enhanced relations and boosted customer satisfaction by developing comprehensive customer records database. * Improved satisfaction by leveraging customer feedback to create customer-centri initiatives. Show less