Experience

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  Nga human resources, an alight company

  Jun 2002 - Jul 2007

  Solution architect

  • Developed and managed complex solutions for HR transformation programs, ensuring alignment with client objectives and business needs.• Led cross-functional teams to deliver high-quality solutions within tight timelines and in response to RFPs/RFIs.

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  The main street america group

  Aug 2007 - May 2012

  Program manager

  • Directed comprehensive project and program management, achieving development, implementation, and closeout; applied change management strategies and maintained regulatory compliance; significantly enhanced operational efficiency. • Engineered a training program for agents for new products and systems, directly contributing to product adoption and agent performance.• Collaborated with Marketing Directors to formulate and execute Commercial Product Lines Strategy.• Managed department budget with burn rate below plan and tracked against planned ROI.• Developed and implemented a commercial lines platform replacement project including User Interface design which supported 3 products across 22 states. o New product development for Business Owner’s Policy. o Led User Interface development including focus group research.• Delivered comparison quote project utilizing screen scraping technology to support Personal Lines e-commerce solutions for agencies and brokers. Show less

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  Kemper insurance

  May 2012 - Apr 2013

  It program manager

  • Directed cross-functional teams to execute product and process optimization projects, successfully delivering on IT transformation goals while ensuring regulatory compliance.• Spearheaded development and implementation of best practice project management methodologies, including SDLC, risk, issue, and change management, driving alignment with business objectives and key performance indicators.• Directed key projects such as Commercial Lines Platform Replacement, Compensation Management software and Enterprise Content Management implementations, significantly contributing to the company's IT transformation and enablement.• Delivered complex solutions spanning marketing, product management, and other supporting business functions across multiple IT disciplines and technologies while managing program budgets, schedules, resourcing, vendors, stakeholder communications, and risk management throughout the project life cycle. Show less

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  Ice

  Apr 2013 - Sept 2014

  Sr project manager, it project management office

  • Led cross-functional projects in the mortgage services sector, improving IT infrastructure scalability and operational readiness.• Delivered integrated software and data analytics solutions that support key business objectives in the capital and secondary markets, adhering to financial regulatory standards.• Enhanced project delivery by implementing both Agile and Waterfall methodologies and collaborating with stakeholders to optimize resource allocation and risk management.• Managed large-scale initiatives such as SQL upgrades and compliance with audit requirements, ensuring system reliability and regulatory adherence for 487 servers. Show less

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  Citizens property insurance corporation

  Sept 2014 - now

  Program manager/lead solution train engineer

  • Oversight and coaching of 17 shared services teams on the Platform Agile Release Train (ART), driving the successful delivery of strategic initiatives aligned with business objectives and customer value while also championing Continuous Improvement. • Manage ART events and processes including PI Planning; communicate with stakeholders, manage and track impediments, dependencies and risk while driving team collaboration..• Champion for the organization's Agile transformation, reducing project management overhead by over 30% and enhancing operational efficiency; focusing on cross-functional team collaboration and optimizing agile methodologies to meet key results (OKRs) at both the team and organizational level.• Led enterprise-level initiatives, ensuring alignment with regulatory and compliance policies, and achieved successful outcomes within complex financial and operational frameworks. Examples include Platform replacement, Infrastructure IT Security, Legacy Retirement, digital transformation and software implementations.• Innovated within the enterprise by winning the Shark Tank program with a proposal to integrate Project data in Rally with Power BI, enhancing enterprise project dashboard reporting and decision-making processes.• Achieved Enterprise Operations Leader and Team RISE Awards. Show less