Experience

• 

  Deep red ink

  Nov 2018 - Feb 2020

  Client servicing executive

  • Led a cross-functional digital marketing team of five, surpassing quality lead estimates and improving conversion rates by 16% for two major clients. Collaborated with cross-functional teams (marketing, operations, technology) to ensure successful product launches and ongoing support.• Executed a strategic market development plan aligned with company goals. Built business development pipelines, engaged with key prospects and partners, and successfully on-boarded the highest revenue client. • Proactively set up lead qualification processes, customized to company requirements, resulting in effective tracking from lead initiation to sales funnel end. Defined, analyzed, and maintained sales funnel hygiene. Show less

• 

  Artsytribe

  Mar 2020 - Oct 2022

  Customer success - supply chain management

  Experienced Customer Success Manager skilled in vendor management, data analysis (Excel, SQL), and cross-functional collaboration. Proven track record of boosting shipper satisfaction by 32%, reducing costs by 53%, and improving forecasting accuracy by 12% through data-driven decision-making. Adept at streamlining supply chain processes, resolving pain points, and driving operational efficiency. Passionate about enhancing customer experiences and delivering measurable results in fast-paced environments. Lead and coordinated complex supply chain projects, ensuring seamless execution from inception to completion. My expertise spans across all functions of the supply chain, including procurement, inventory management, production planning, transportation, and last-mile logistics. Collaborated with cross-functional teams to optimize procurement processes, manage supplier relationships, streamline inventory management, and enhance production planning. Drove efficiencies in transportation and logistics, ensuring timely and cost-effective last-mile delivery. My role involves analyzing data, implementing strategic initiatives, and managing stakeholder relationships to ensure timely delivery and continuous improvement across the supply chain network. My comprehensive understanding of supply chain management, coupled with strong project management skills, is crucial in achieving operational excellence and supporting business growth. Show less

• 

  University of california, riverside - a. gary anderson graduate school of management

  Jan 2023 - Jun 2024

  Graduate teaching assistant

  Demonstrated a strong knowledge of subject matter and instructional strategies, while adapting to thelead teacher's teaching style and curriculum. Collaborated with other teaching assistants and staff members to plan and implement engaginglessons and activities. Participated in professional development opportunities to improve teaching skills and stay up-to-dateon best practices in education. Maintained a positive classroom environment by actively engaging students in lessons and promotingrespect, responsibility, and collaboration. Show less