Experience

• 

  Ara renovations

  May 1997 - Jun 1998

  Computer technician

  Provided technical support in the use of accounting and design software. Performed preventative maintenance on computer equipment.

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  Hernando county school district

  Apr 1999 - Dec 2017

  Delivered exceptional guidance to school personnel for proper utilization of technology-based-systems, including newly implemented VoIP phones, electronic gradebooks and attendance tracking database. Resolved software issues reported through help desk system. Administered various levels of training in productivity software (Microsoft Office) and specialized educational software. Acted as subject matter expert for multiple software being utilized across the organization. Acted as liaison between Technical Support and end user. Communicated and implemented technology initiatives with staff members. Key Achievement:▪ Devised a workstation replacement/distribution plan that mitigated the need for utilizing legacy workstations, while controlling cost within budgetary constraints.▪ Implemented group policies in collaboration with teachers which diminished downtime by 30%, while enhancing student productivity. Show less

  • Digital Media Teacher

    Aug 2015 - Dec 2017

  • Instructional Technology Specialist

    Jul 2008 - Jul 2015

  • Technology Coordinator

    Apr 1999 - Jun 2008
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  Pasco-hernando state college

  Jan 2018 - Jan 2019

  Computer/network support specialist

  Diagnosed and rectified issues regarding network connectivity, computer systems, and peripheral equipment. Equipped computer workstations with updated software as well as ensured consistent access to network services. Delivered support for troubleshooting connectivity issues, while creating VLANs to enable logical grouping of end-stations. Recommended suitable hardware and software that best accommodate user requirements. Collaborated with vendors and manufacturers to carry out repair of workstations/equipment. Identified and resolved technical issues in close collaboration with other team members.Key Achievements:▪ Delivered prompt and efficient support to fix issues in initial stage and maximized end-user satisfaction.▪ Administered network devices through active directory that involved removal and placement of devices into proper organizational units. Utilized active directory to reset client’s password upon verification of identity.▪ Created and updated repository for easy retrieval and installation of software packages.▪ Resolved couple years’ older issue of software installation failing during post-imaging process. Show less

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  Cumberland county schools

  Apr 2019 - Oct 2019

  Technology technician

  Deliver exceptional desktop support for configuring/imaging of workstations, while troubleshooting and repairing faulty components. Rectify issues regarding computer peripherals, such as networked copiers, printers, and scanners. Liaise with end-users to extract further information regarding help requests as well as update regularly with status of repair.Key Achievements:▪ Provided technical assistance for resolving connectivity problems across wired/wireless workstations to ensure uninterruptible functioning of internetworking throughout the institution.▪ Automated enrollment of Chromebooks through successful configuration of emulation device that enabled a technician to enroll and configure 50% more devices. Show less

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  Cape fear valley health system

  Oct 2019 - now

  Desktop support engineer