Experience

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  Gitanjali gems ltd

  Oct 2010 - Feb 2011

  Retail sales executive

  • Attending walk in customers and helping them in purchase like informing about discounts and special offers etc..• Provide accurate information (e.g. product features, pricing and after-sales services)• Cross-sell products• Ensure racks are fully stocked• Gathering and providing customer feedback to the Branch Manager• Stay up-to-date with new products/services

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  Ferns n petals pvt. ltd - flowers, anywhere, anytime...

  Jul 2011 - Aug 2016

  Store manager

  • Handling all store operations includes managing walk in clients, Manpower management, delivery management, Stock management, cash management, making daily and monthly sales reports.• Responsible to ensure high quality VM presentation in accordance to corporate guidelines at all times.• Responsible for managing e-commerce orders.• Identify Customers (Regular customer and New Customer) and provide service according with the intention to retain regular customer and convert new customer into regular.• Monitoring Sales Performance of the Outlets.• Identify potential corporate clients and creating a healthy relation to increase the business.• Used to mentor 12-14 employees team. Show less

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  Style spa furniture ltd. (forte furniture product india pvt. ltd)

  Nov 2017 - Jul 2018

  Branch manager

  • Responsible for managing 2 stores in Delhi region which includes setting and managing their sales target, planning and making strategy to maximize sales and profitability.• Develop safe and positive work environment for staffs.• Responsible to ensure positive ambience for walking customers and providing them necessary support to make purchase easy and build good relationship.• Planning and preparing presentations to achieve sales target and increase brand visibility within the assigned area.• Managing and retaining relationships with existing clients.• Ensure customer satisfaction by delivering timely and quality services.• Develop strong working relationship with potential clients for new business opportunities within the assigned area .• Research and ensure a robust pipeline of opportunities and build relationships with new clients..• Perform market research to study consumer behavior, latest trends and competitor activity.• Organize regular meetings with management to discuss about business updates, issues and opportunities.• Train staffs on daily responsibilities, brand promotion and customer service activities.• Address customer issues and queries in accurate and timely manner. Show less

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  Orient bell

  Jan 2019 - Feb 2024

  • Responsible for assist Display and brand management for 9 pan India COCO Stores.• Responsible for managing and assisting Walk in Clients and inviting Professional clients like Architects, Interiors and builders on a regular basis to showcase new products, mockups and display.• Preparing & controlling the store’s budget aiming for minimum expenditure & efficiency.• Organizing weekly and monthly Events for professional customers.• Connecting with professional promising clients via LinkedIn, references and social media and trying to convert them in potential buyer.• Recording clients/Customers Interest, need, issues and activities to understand the mindset of the customer and providing feedback to the management for improvement.• Keeping update of market trends to determine the commercial awareness.• Monitoring implementation of sales strategy and achieving targets.• Visiting Architects, Interior Designers & Builders on regular basis and Dealing & follow-ups with them.• Quality of Display- Maintaining Specified Plano gram and ensure no deleted / damaged SKUs are in display on panels & mock ups.• Using digital tool - in house tool to provide clear visibility of design to clients.• Making of different reports and sending to H.O. Show less • Responsible for assist Display and brand management for 5 pan India COCO Stores.• Responsible for managing and assisting Walk in Clients and inviting Professional clients like Architects, Interiors and builders on a regular basis to showcase new products, mockups and display.• Preparing & controlling the store’s budget aiming for minimum expenditure & efficiency.• Organizing weekly and monthly Events for professional customers.• Connecting with professional promising clients via LinkedIn, references and social media and trying to convert them in potential buyer.• Recording clients/Customers Interest, need, issues and activities to understand the mindset of the customer and providing feedback to the management for improvement.• Keeping update of market trends to determine the commercial awareness.• Monitoring implementation of sales strategy and achieving targets.• Visiting Architects, Interior Designers & Builders on regular basis and Dealing & follow-ups with them.• Quality of Display- Maintaining Specified Plano gram and ensure no deleted / damaged SKUs are in display on panels & mock ups.• Using digital tool - in house tool to provide clear visibility of design to clients.• Making of different reports and sending to H.O. Show less

  • Assistant Manager ( Marketing & Store Operations)

    Aug 2023 - Feb 2024

  • Sr Consultant (Marketing & Store Operations)

    Jan 2019 - Aug 2023
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  Panariagroup industrie ceramiche s.p.a

  Feb 2024 - now

  Deputy manager (store operations)
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  Orient bell

  Feb 2025 - now

  Deputy manager (marketing & store operations)