Dan Chang

Dan chang

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  • Timeline

  • About me

    Cybersecurity Engineer at Microsoft

  • Education

    • Universidad de costa rica

      2012 - 2013
      Computer systems networking and telecomunications
  • Experience

    • Stream global services

      Jan 2010 - Jan 2012
      Technical support
    • Plumchoice

      May 2012 - Jan 2015
      Cybersecurity support engineer

      At this position I was in charge of fixing any kind of issues related to computers software likeviruses removal fresh installation of the operating systems.Address any inquires that the customers may have with an application not running correctly and provide a solution for it.Basically fix any kind of situation involving a software environment to run an application or for the correct functioning of it.

    • Cisco

      Jan 2015 - Apr 2017
      Network security support engineer

      I provide support to anything related to Network’s management. Configuration and maintenance of all network components of different companies to which we provide support. Experience performing real time troubleshooting in delicate situations to bring back the connection to the network.Experience working on maintenance windows due to the sensibility of the configuration that must be applied on the devices.Experience working on network down situations in where, per example in some cases the device goes down due to CPU overload so I need to find out why.Monitor connectivity and reachability of the network using different monitoring protocols.Fully understanding of different monitoring tools like Cisco LMS and Cisco Prime InfrastructureI am able to perform installations and upgrades of this monitoring tools running on Linux, Windows or Virtual machines.Determine the best solutions and/or workarounds for network incidents.Knowledge building Virtual Machines to install monitoring tools as per requirements. Show less

    • Akamai technologies

      Apr 2017 - Dec 2019
      Cloud security engineer

      SME for issues related to Cloud Applications and Security Products conforming Akamai’s Zero Trust Model.Implementation and integration of Zero Trust Security Solutions for a wide variety of network environments.

    • Microsoft

      Dec 2019 - now
      Cybersecurity engineer

      SME for products like Microsoft Sentinel, Microsoft Defender for Cloud, Azure Policy, Regulatory Compliance, Log Analytics, File Integrity Monitoring, Adaptive Network Hardening, Adaptive Application Controls.

  • Licenses & Certifications