Experience

• 

  Alberta mj electrical

  Aug 2013 - Sept 2013

  Assistant electrician
• 

  Pepsico

  Jun 2015 - Sept 2015

  Machine operator
• 

  Pepsico

  May 2016 - Sept 2016

  Machine operator
• 

  3m

  Sept 2016 - Apr 2017

  Electrical engineering intern
• 

  City of calgary

  May 2017 - Aug 2017

  Urban forestry efficiency analyst summer student
• 

  Thermo fisher scientific

  Aug 2018 - now

  Business Transformation & Process Improvement- Lead the Canadian team to pilot a service management software, which paved the way for 1000+ employees worldwide- Travelled globally to assist other countries with their launches for said software; Training & HyperCare- Weekly review of user submitted ideas for said software, and helping users transform those ideas into real implementations for future revisions- Comparing PowerBI dashboards to SAP data for accuracy, identifying and resolving any gaps- Helped develop and rollout new Inventory Management Practices for 600 FSEs in US/CanadaCustomer Service- Install, maintain, and repair genetic instruments for clinical and research customers in Western Canada, with a 2-day response time- Training customers on how to use our instruments, as well as helping them troubleshoot- Turning customer feedback into process improvement projects- Ensuring the customer’s well-being is always protected during internal projectsScience & Engineering- Continuously learning to operate and repair new company products as they launch- Internal/external communication involving translating between biology, engineering, and business- Leading proposals and escalations using concrete facts and data- Continuously challenging existing processes; there’s always opportunity for improvement Show less

  • Senior Field Service Engineer

    Sept 2021 - now

  • Field Service Engineer

    Aug 2018 - Sept 2021