Experience

• 

  California state university, monterey bay

  Nov 2002 - Jun 2023

  Develop and lead the Project Management Office and three strategic enterprise product support teams: Enterprise Systems, Engagement Applications and Data Integrations to deliver exceptional technology services and solutions to the campus, while maintaining stable systems and transforming the digital user experience of our constituents. Under the leadership of the Chief Information Officer, develop a technology roadmap that aligns and supports overall campus strategic plans and CSUMB's vision and mission statements and values. Responsible for supporting campus technology needs while leading teams through the software development life cycle to plan, analyze, design, build/enhance, implement and maintain student and employee information systems and supporting systems including database, security, document imaging, workflow, customer relationship management applications, ancillary systems and interrelated data integrations.Key products managed include (but not limited to): Oracle Campus Solutions, Salesforce + Various SF Partner Products, OnBase, Adobe, Boomi, and Oracle Data Integrator. Show less Direct and lead strategic planning and development of technology solutions for Enrollment Services & Student Affairs as directed by unit's Vice President. Develop goals, plans, and priorities to formulate divisional product development roadmap by assisting colleagues and cross campus units while partnering with the Project Management Office. Deliver exceptional project management services to evaluate, execute, enhance and maintain systems to transform and improve user’s experience. Enable colleagues with digitalization of services with technology solutions, while supporting the student lifecycle from prospect to graduate. For each project, assess campus impact, negotiate required resources and confirm priority, while communicating updates on projects’ progress through the stakeholder management process. Defined SIS' role and value by identifying its vision, mission and business model in an inclusive manner with the SIS team. ● Delivered project methods and communication protocols by integrating Project Management Institute standards using waterfall and agile practices and business analysis services to support the Software Development Life Cycle.● Created a technology operations management support model for Enrollment Services, Student Affairs, External Education and International Programs to service on-going system requirements, training and process improvements.● Enhanced Student Information Systems and implemented CRMs for CSU Wide Graduation Initiative.● Led projects to replace outdated CRM, Marketing and Portal Technologies with Salesforce products.● Formed structured, and effective project management program while utilizing cost-effective iCloud solutions.● Established and executed training program and documentation system for new Business Analysts. Show less Led the delivery of quality administrative services and first-tier customer support for Enrollment Services and Business & Finance. Managed a team of six customer service specialists and six part-time student assistants. Collaborated with cross functional groups to improve communication, clarify procedures, and identify training opportunities in order improve the overall integrity of information and service. Maintained operation within assigned budget and worked with Student Fee Governance process. Show less

  • Director, Enterprise & Engagement Applications (Retired)

    Nov 2021 - Jun 2023

  • Director, Student Information Systems

    Sept 2008 - Nov 2021

  • Lead Student Information Systems Business Analyst

    Feb 2006 - Sept 2008

  • Campus Service Center Manager

    Nov 2002 - Feb 2006
• 

  Embry-riddle aeronautical university

  Jun 2023 - now

  Project manager

  Plan and execute technology projects to completion. Project types vary from custom design solutions to vendor supported cloud applications requiring integrations, forms and workflows such as generative AI chatbots, Call Center, and Course Registration applications.