Experience

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  Icma - international capital market association

  Jan 2000 - Jan 2001

  Technical support – business liaison

  • Technical support by email, telephone, and on-site• On-site installations and configurations of CISCO hardware and company software• After market-hours data entry of trades• Incidents reporting

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  Micromuse / ibm

  Jan 2001 - Mar 2002

  Technical support specialist

  • Technical support by email/telephone• Incidents reporting• License creation and distribution• Remote software installations and configurations

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  Jelok it

  Mar 2002 - Aug 2008

  Partner and technical director

  • Full-stack web development (CMS, e-Commerce, online marketing)• Web hosting and email• Client liaison and support• Client briefing and presentations• Pre and post-launch training• Third-Party systems integration

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  The cauldron

  Sept 2008 - Jan 2010

  Back-end developer

  • Full-stack web development / bespoke CMS• Newsletter production• Office network, remote desktop sharing, software licensing• Client liaison and support

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  Earth

  Jan 2010 - Dec 2020

  Digital director

  • Responsible for digital production (CMS, CRM, e-Commerce, Social Media, Online Marketing) delivering projects on time and on budget• Manage remote development resources (Atlassian Jira, Basecamp, Trello)• Work closely with company management to complete tenders’ technical documentation and pitch material• Client briefing and presentations• Pre and post-launch training• Liaise with external quality assurance and testing team/penetration testing• LAMP web hosting setups and configuration, staging and production environment setups• Migrations procedures between development environments• Web Server Software updates and maintenance• Third-Party systems integration• Source code management• Post completion project reviews Show less

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  Vpwhite

  Jan 2022 - now

  Customer success engineer