Experience

• 

  St. francis college for women

  Jun 2018 - Apr 2019

  Vice president- prakriti club (environmental)

  Planned and organized zero-waste intercollegiate events, reducted single use plastics across the campus.Raised awareness about environmental issues and climate change.Coordinated event operations and aligned them with environmental theme.

• 

  Osmania university

  Aug 2018 - Mar 2019

  Research intern

  Research project: Biotechnology Tissue culture- H19 Gene polymorphism associated with CML.• Investigating the role of the H19 gene (rs3741219) SNP in Chronic Myeloid Leukemia (CML) initiation and progression among Southern Indian patients through a case-control study.• Methodologies include DNA isolation, PCR amplification, gel electrophoresis, RFLP analysis, and statistical evaluation.

• 

  Ibm

  Jun 2019 - Jun 2021

  • Utilized MS Excel to analyze data, track project metrics, and generate reports, driving decision-making and identifying process improvement opportunities.• Partnered with stakeholders to gather requirements, translate them into actionable deliverables, and create clear documentation, including process maps and desktop procedures to optimize workflows.• Applied Agile methodologies, including sprints, daily standups, and Kanban, to improve team collaboration and ensure timely project delivery.• Managed high-priority escalations, incidents, and backend tasks while leading meetings and program planning, demonstrating strong leadership and organizational skills.• Mentored and trained team members, improving onboarding efficiency, while executing a metrics improvement strategy that boosted project quality score by 16% to meet B2B client targets. Show less Resolved and monitored technical issues related to Microsoft applications, SAP, Jira, Confluence, SCCM, Azure, and AD, ensuring timely and effective solutions.Analyzed user issues using knowledge databases and expertise, managing over 3200 backlog tickets and contributing to continuous process improvement.Consistently exceeded KPIs, SLAs, and quality metrics, maintaining compliance and best practices while handling complex technical issues and IT operations tasks.Delivered exceptional customer engagement and high CSAT scores through quick, long-lasting solutions in a fast-paced, collaborative environment.Assisted in managing IT ticket flow, wrote technical documentation, and gained valuable experience as part of a transition project pilot batch. Show less

  • Information Technology Project Analyst

    Jan 2021 - Jun 2021

  • Technical Support Analyst

    Jun 2019 - Dec 2020
• 

  The home depot canada

  Apr 2022 - now

  • Coordinate pro sales while leading a pilot project in designing decks and maximizing sales. •Facilitate customer transactions using Point-of-Sale system and COM, assisted with inventory checks, and promoted reward program enrollments while enhancing the overall customer experience through proactive engagement and conflict resolution.•Mentored cashiers, managed schedules, and streamlined operations by analyzing associate performance and conducting financial analysis to improve team performance and achieve customer service goals.•Assisted with merchandising and event coordination, while promoting Health & Safety as a Co-chair of the committee. •Ensured customer satisfaction by using the "GET involved" approach to manage commercial orders through SAP COM for seamless fulfillment, while leveraging Tableau to analyze sales performance, customer insights, and operational efficiency to drive sales and improve service. Show less • Ensured customer satisfaction by providing prompt service using the GET involved approach.• Helped the organization reach its goals by providing exceptional customer service.• Worked flexible schedule and extra shifts to meet business needs.• Helped customers complete purchases, locate products, and join reward programs.• Mentored new team members on POS system operation, customer service strategies and sales goals.• Monitored self-checkout systems and provided assistance or intervention where required. Show less

  • Operations specialist: Pro sales coordinator

    Jul 2023 - now

  • Customer Service & Order management Design Tech

    Apr 2022 - Jul 2023