
Timeline
About me
Operation Manager at Advanced foods company
Education

Alliance human performance development
2007 -Associate's degree operations management and supervisionCertification/diploma, Customer Service Supervisor Development Program

Saudi telecom & bravo
2007 -Certification/diploma, Certificate Of Appreciation

Applied science university - amman , jordan
1999 - 2005Bachelor’s degree hotel, motel, and restaurant management
Experience

Bravo
Dec 2005 - Aug 2009Vip account manager•Implement the agreed client program on a day-to-day basis to agreed deadlines and budget and add a value at every opportunity across a range of communications disciplines, internal and external•Deliver high quality results•Maintain regular and close client contact to ensure their satisfaction.•Identify opportunities and threats arising from the program.•Communicate clearly and effectively with all members of the team to aid smooth running of the clients program and other activities.•Keep Activities within an agreed budget and time.•Collection and sales and handling costumer related financial issues Show less

Rehab al qouds for treading
Jan 2009 - Mar 2011Operations supervisor•Supervise everyday working of department operating process and increase efficiency of workers for various growth oriented programs. •Provide training to workers and provide upgrade to various technical skills.•Analyze and identify all performance related issues and ensure appropriate steps to prevent loss. •Prepare and maintain employee attendance records and provide feedbacks to employees on same. •Analyze and ensure better result to fulfill all business requirements.•Prepare regular reports, perform audit on various operations and evaluate processes as per business requirements. •Prepare project updates within required timeframe and delegate individual tasks to all employees. Show less

Advanced foods company
Apr 2011 - nowOperation manager•Coordinate, manage and monitor the workings of various departments in the organization.•Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well being of the company.•Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.•Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.•Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods. Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary.•Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.•Manage customer support. Plan and support sales and marketing activities.•Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. Show less
Licenses & Certifications

Certification/diploma, customer service supervisor development program
.webp)
Digital marketing
Google digital academy (skillshop)Mar 2021
Languages
- enEnglish
- arArabic
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