Experience

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  Refugee association of logan (ral) inc.

  Nov 2015 - Nov 2017

  Assistant secretary & ict administrator

  Formed to aid the growing refugee and asylum seeker population in various suburbs of South Brisbane. With the founder’s guidance, our volunteer efforts successfully nurtured this home-based charity into an incorporated not for profit organisation operating from a city council office with a multilingual support team!Recognised and broadcast eventually on 9NEWS Brisbane, RAL continues to provide community services in tandem with various support organisations in Queensland and New South Wales.Services of value include:• Refurbishment and distribution of desktop PCs and peripherals• Successful grant writing for vocational training workshops and excursions• Dedicated form filling sessions to assist the application process of various visas• Organisation of regular multicultural social events and national holiday programs Show less

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  Itfm services pty ltd

  Apr 2016 - Jul 2019

  It relocations & rollout engineer

  Network testing and troubleshooting. IT Auditing. PC and Server Rollouts. Server & IT Relocation logistics.Completing asset tracking log sheets. Decommission and recommission of desktop IT equipment.Successfully completed a wide range of migration projects involving networks of diverse hardware devices, while maintaining organisational paperwork, documenting processes and quality assurance procedures such as:• Workplace maps, diagrams, auditing and inventory reports• Installations moves adds and changes (IMAC)• Pre- and post-move support with End-to-end reporting Show less

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  Data#3

  Apr 2016 - May 2017

  It relocations & rollout engineer

  Network testing and troubleshooting. IT Auditing. PC and Server Rollouts. Server & IT Relocation logistics.Completing asset tracking log sheets. Decommission and recommission of desktop IT equipment.Successfully completed a wide range of migration projects involving networks of diverse hardware devices, while maintaining organisational paperwork, documenting processes and quality assurance procedures such as:• Workplace maps, diagrams, auditing and inventory reports• Installations moves adds and changes (IMAC)• Pre- and post-move support with End-to-end reporting Show less

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  Powerlink queensland

  May 2017 - May 2018

  Client support analyst

  Remote Network troubleshooting. Asset Management. Deployment and decommission of IT equipment.Provide internal systems and external client support via email, phone and personal interaction on site.Effectively managed ServiceNow® requests and incidents through their life cycle, documented organisational processes in knowledge base articles and offered first point of contact support for:• Microsoft®, SAP®, Citrix®, various business applications and hardware• Standard Operating Environments (SOE) and custom-built installations• Active Directory User and Computer accounts, asset allocation and tracking Show less

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  Function4, quantic investments (atf) ubuntu trust

  Jun 2018 - Jan 2021

  Senior technical engineer

  Provide varied levels of technical services to clients via interaction on site, email, phone and remote support.Effectively managed Zendesk® requests 24 / 7 and incidents through their life cycle, documented organisational processes and offered first point of contact for ICT business support in fields of, but not restricted to:• Critical Thinking Based and Virtual Reality (VR) Training Systems• International Media and Communications• International Logistics and Expert Packaging Solutions• International Mining• Multinational Hospitality Equipment Solutions• Custom Storefront and POS Systems• Open-Source Enterprise Technology Show less

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  Hospitality consultants & sales

  Jan 2019 - Aug 2022

  Corporate media & ict administrator

  “Grassroots” business development involving multiple office relocations and challenging work environment!• Provided varied levels of technical services to clients via interaction on site, email, phone and remote support • Monitored accounts, business and legal correspondence systems• Designed media for corporate branding, signage and stationery• Established realcommercial.com.au® online presence and built REIQ® database of properties for sale• Registered domain names, hosting accounts and business email subscriptions• Created and managed document templates for agreements, profiles, tax invoices, receipts and audit proceduresEstablished and maintained a robust information systems' hierarchy for Confidentiality Agreements (CA) storage, Information Memorandum (IM) Document generation and distribution, Market Appraisal requests and monetary incident management through unforeseen life cycles.Documented organisational processes and offered complete technical support for businesses operations and communication systems. Examples include but are not restricted to:• Analysis of Critical Thinking Based Negotiation Systems• DocuSign® implementation and Adobe® Creative Cloud® synchronisation across all corporate devices• Customised backup systems to ensure data redundancy during travel and remote operations Show less

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  Media cannibal llp

  Sept 2022 - Jan 2024

  Ict consultant & partner

  • Business IT infrastructure revision, workspace relocation and network redevelopment • Analysis and integration of existing IT systems with client requirements• Assistance with IT project management and broad-spectrum design tasks• Hardware and software procurement to support multiple business goalsRefined content and copyright management during a refresh of MC's social media presence and website reconstruction during multiple WordPress theme and template upgrades!

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  Ethereal machines

  Jan 2024 - now

  Ict infrastructure & administration head

  The expansion and onset of Ethereal Machines' relocation prompted an immediate need for ICT infrastructure hardening and ISO 27001 compliance. Cybersecurity is vital to this industry. I endeavour to fulfil this obligation.