Experience

• 

  Equest academy

  Oct 2010 - May 2013

  Us senior counselor

  - Deliver counseling service to customers with sales target on signed fee-paid contracts and US application class- Prepare application and other requirements for costumers, ensure to meet costumers’ educational and financial requirements - Elaborate application planning and strategy to successfully get admission and scholarship from institutions- Annually set up and update entry requirement & scholarship database for reference - Seek for partnership opportunities with schools and educational organizations, both inside and outside the country - Coordinate with marketing team to run promotion campaigns (conferences, boot camps, website and facebook content,....) Show less

• 

  Idp education ltd

  Jun 2013 - now

  - Co-develop and co-execute the destination-wise activity with line manager and marketing team to deliver pipeline leads and conversion.- Align with line manager to develop destination training plan & destination-wise projects, in which be the main charge of content building. - Align with BM and DM to build and execute strategic plans for Hanoi offices with the purpose of sales efficiency improvement and destination promotion.- Weekly review destination sales pipeline and provide 1-1 support for EC to convert leads from stage over stage, align with BM to find solutions if any important KPIs not meet target.- Mentor and support EC team to run destination-wise office activities.- Provide destination training, knowledge training for EC team, including both on-board training and on-job mentoring.- Keep regular contact and support with students and parents to ensure retention rate and referral source for sales team. - Build strong client support through ongoing engagement and client relations. Show less * Team Management main duties:- Work closely with Branch Manager to efficiently manage team of 5 - 10 members with daily operation and duty allocation- Work closely with Branch Manager to orient Hanoi branch annual development plan - Be in charge of team's sales target, frequently monitor team performance and report to Branch Manager- Ensure customers satisfaction level toward team counseling delivery, support team members to handle sophisticated cases - Motivate and encourage team with learning & personal development plan- Cross-team (IELTS/Marketing/HR) collaboration to run event, promotion campaign, internal team building and internal training * Counselling main duties- Deliver counselling service in various context (1:1 counselling, seminar presentation, discussion panel) mainly ANZ destiantion- Help customers to build detailed application plan and timeline to meet the study goal and successfully get offer & visa for customers, from which generate sales for company- Follow up closely with customers to engage them with counselling/promotion activities at company- Cross sales to IELTS testing services at IDP and English courses at ACET- Work closely with institution partners to handle application and resolve related issues- Maintain partnership relationship with institution partners by joining training, networking events and etc Show less - Deliver counselling service in various context (1:1 counselling, seminar presentation, discussion panel) mainly ANZ destiantion- Help customers to build detailed application plan and timeline to meet the study goal and successfully get offer & visa for customers, from which generate sales for company- Follow up closely with customers to engage them with counselling/promotion activities at company- Cross sales to IELTS testing services at IDP and English courses at ACET- Work closely with institution partners to handle application and resolve related issues- Maintain partnership relationship with institution partners by joining training, networking events and etc Show less

  • Office Manager (District 7, Can Tho and South Virtual Office)

    Jul 2021 - now

  • Office ANZ Destination Manager

    Nov 2019 - Jun 2021

  • ANZ Team leader

    Apr 2015 - Nov 2019

  • ANZ Counselor

    Jun 2013 - Mar 2015