Experience

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  The listening company

  Sept 2005 - Apr 2011

  Design, development and delivery of Induction and product training. Dealt with inbound and outbound sales and soft skills projects for a variety of high profile clients. Clients include BSkyB, Toyota,O2 and GE Money.Recruiting large numbers of staff in short timescales to meet business and client requirements.Tasked with updating and developing new training courses.Industries covered included courses for the entertainment sector, automotive, insurance, and financial services industries as well communication, soft skills and management training. Show less

  • HR and Employee Engagement Manager Newcastle

    Jan 2010 - Apr 2011

  • Recruitment and Training Manager

    Sept 2005 - Jul 2010
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  Serco

  Feb 2011 - Sept 2012

  Listening academy and apprenticeship manager

  Designed and delivered the internal Learning and Development program on site. Implemented the new Apprenticeship scheme on site for front line advisers and Managers.

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  Trilogy education

  Apr 2012 - May 2014

  L&d manager

  Our vision is to provide training, advice and guidance to learners of all ages and abilities. This is achieved through the provision of a dynamic schedule of delivery that encourages participation and supports our learners’ enthusiasm to fulfil their full potential.

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  Activate theatre ltd / activate training ltd

  May 2014 - now

  Learning and development manager

  My role is to design and deliver development and educational workshops to Schools, Colleges, and Businesses. Our courses are innovative and fun and are geared towards the specific learning outcome desired by our clients. Due to the wide range of different sectors, we work with, we employ a collaborative approach to our design. This ensures that the learning outcomes are bespoke to each of our client’s needs, and the way in which we facilitate the workshops maximises the preferred learning styles of the participants. Show less

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  Ember real results

  Jun 2014 - Aug 2017

  Training and development specialist

  Working as a Training & Development Specialist for Ember Real Results on key assignments to guide and enhance the value that organisations receive from their customer management and operational delivery strategies. My work supports Embers Real Results guiding principal that the best results come from the best decisions, which come from the best, most meaningful insight available. This drives more effective strategy and performance and ensures the best return for your operational investment.

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  Capita learning

  May 2015 - Mar 2021

  Associate consultant

  When a client needs a training outcome, my role is to understand what behaviours will drive the right result, understand the current behaviours and what is driving them, and then facilitate training and learning programs that will shift the behaviour. The clients I have successfully worked with over the last 18 months include Barclays, W&G, Capita, The RAC, and Thames Water. (Formerly Bluesky Performance Improvement)