Experience

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  The leela palaces, hotels and resorts

  Nov 2012 - Nov 2013

  F&b associate

  Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.Assisted in mixing, developing and pouring drinks when required by bar staff, creating drinks including cocktails, coffees and soda.Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.Assisted in delivering food and drinks to tables when required by bar and kitchen staff, completing during busy restaurant periods.•Maintained extensive understanding of current offers, menu items and seasonal dishes.Maintained safe food handling standards at all times. •Assisted in providing friendly, relaxing and professional environments by going the extra mile to assist customer needs.Kept tables clean and presentable by clearing glassware, cutlery and crockery from tables when finished.Provided warm, friendly welcome to visitors, maintaining an excellent first impression.Performed additional tasks to keep dining room running smoothly. •Delivered bills to tables and processed cash and card payments. •Upsold, cross-sold and recommended additional items to customers to increase restaurant sales.Resolved customer complaints promptly, escalating larger operational concerns to management.Shined and polished silverware, glasware Show less

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  Itc hotels

  Dec 2012 - Mar 2014

  Butler

  Worked closely to maintain outstanding levels of care and service to guests at all times.Managed a well-stocked wine cellar, picking and pairing suitable wines for everyday occasions and special events.Anticipated client needs by quickly learning preferences, allergies and dislikes, maintaining outstanding resident satisfaction.Regularly invented new cocktails for residents based on preferences, requests and the latest drink trends.Maintained a well-stocked wine cellar, pairing suitable wines for dinner service, celebrations and special occasions.Ensured residents and guests received first-class service by delivering expert, professional and attentive service at all times.Supported maintenance needs by changing lightbulbs, repairing brokenornaments and unblocking sinks and toilets.Organised and managed laundry and ironing duties for clients. •Trained new team members to manage laundry and cleaning duties. •Maintained outstanding customer relationships by providing high-quality cleaning Show less

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  The leela palaces, hotels and resorts

  May 2014 - Jul 2015

  Jr.f&b excutive

  Conducted regular inspections on kitchen equipment, machines and tools, ensuring equipment stayed hygienic, safe and efficient.Handled customer's food, beverage, service complaints in a friendly and professional manner.Maintained extensive knowledge of food and beverage menus to efficiently answer staff and customer queriesAssessed food and beverage quality before serving, ensuring itemswere continuously produced to high-quality standards.Maintained cleanliness and sanitation across food service, storage and preparation areas.Identified, investigated and corrected restaurant service issues to maintain customer satisfaction.Trained newly hired employees on service techniques, company procedures and safety processes.Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation Show less

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  Sterlings mac hotel

  Aug 2015 - Dec 2017

  Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands.Estimated supply requirements based on historical needs and projected business levels.Trained workers in every position, including food preparation, money handling and cleaning roles.Regularly updated computer systems with new pricing and daily food specials.Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.Maintained high levels of cleanliness, organisation, storage and sanitation of food and beverage products to ensure quality.Minimised loss and misuse of equipment through proper supervision and staff training Built sales forecasts and schedules to reflect desired productivity targets.Determined root cause of performance trends, developing process improvement plans to target assurance in safety, quality and customer satisfaction.Maximised profitability by delivering innovative catering services. •Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.Performed restaurant walk-through to gauge timeliness and excellent service quality Show less

  • Sr.Restaurant Manager

    Jan 2017 - Dec 2017

  • Restaurant Manager

    Aug 2015 - Dec 2016
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  Sterlings mac hotel

  Jan 2018 - Jun 2021

  Asst.food&beverage manager

  Managed multi-function event space, servicing upwards of events concurrently.• Developed F&B policy and procedure to align with venue QA goals.Implemented policy and procedure to standardise all bar and foodservice operations.Participated in client meetings, offering expertise in F&B pricing,operations and catering options.Resolved customer issues, working with kitchen and bar staff tocompensate guests.Delivered profit margin targets through monitoring and evaluation ofconsumables pricing.Developed and delivered innovative food and beverage events toshowcase venue.Forecasted, ordered and managed food and beverage inventoryContributed to increased daily covers by driving high service standards.Implemented R&R programmes to motivate and reward high performingstaff.Ran extensive customer service training, including customer greetings,complaint resolution and interpersonal skills.Managed labour costs, delivering wage expenditure under budget Show less

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  Itc hotel

  Aug 2022 - Mar 2023

  Food and beverage manager
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  Macdonald hotels & resorts

  Jun 2023 - now

  • Food and Beverage Manager

    Dec 2023 - now

  • Assistant Food & Beverage Manager

    Jun 2023 - Dec 2023