CAITLIN PENDERGRASS

Experience

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  Missy's Mocha House

  Jun 2006 - Feb 2007

  Barista

  Preparing various espresso drinks; cleaning espresso machine, counter tops, floor and dishes; restocking items, refilling water tanks, counting money and running till, greeting customers

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  Two Rivers Smoke Shop & Espresso

  Apr 2008 - Sept 2008

  Barista/Clerk

  Preparing various espresso drinks and sandwiches; cleaning espresso machine, counter tops, floor and dishes; restocking both store and espresso inventory; counting money and running tills, greeting customers

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  Angel of the Winds Casino

  Mar 2009 - Oct 2009

  Barista/Hostess

  Preparing various espresso drinks; cleaning espresso machine, counter tops and taking dishes to dish pit; restocking items; refilling water tanks; counting money and running till. Greeting and serving guests, informing them of our menu specials; seating guests; assisting servers, cleaning around hostess stand, running till, taking servers money at end of night, turning in cash.

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  Stillaguamish Behavioral Health Program

  Apr 2011 - Jul 2012

  Greeted clients and guests, answered multi-line phones, checked and returned messages, made reminder calls, made reminder calls, filled out client assessment information, made assessment packets, monitored all female Urine Analysis’s, did pre-employment Urine Analysis’s, made sure all client paperwork was completed, kept front office clean and organized. Served customers, stocked items when needed, counted till before and after shift, made various espresso drinks when ordered, cleaned up store during and after shift.

  • Reception/Case Manager

    Jun 2011 - Jul 2012

  • Cashier

    Apr 2011 - Jun 2011
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  Everett Les Schwab Tire Center

  Mar 2013 - Mar 2014

  Make sure credit dollar amounts add up from the previous day, add and/or subtract daily store transfers and purchases. Run to the bank and post office. Post bills, help customers when needed. Put together work orders for the techs, run credit checks, make sure coffee and popcorn are full and fresh. Clean store as needed, run to other Les Schwab store locations for parts and tires when needed. Greet guests, answered multi-line phones, checked and returned messages, call customers when Special Order Items are in or Plates and Registrations, made notes on computer system, kept front desk clean and organized.

  • Administrative/Sales

    Jan 2014 - Mar 2014

  • Receptionist

    Mar 2013 - Dec 2013
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  Advanced Care Animal Clinic

  May 2014 - Jan 2015

  Opening: Get cash for cash drawer, vacuum front of the clinic, check messages, and look at schedule for the day. Day: Check clients in and out, collect payments, answer questions when possible, take notes for Drs., clean as needed, schedule appointments, confirm appointments for next business day. Closing: count cash drawer, make a deposit if needed, print all daily reports, make sure cash drawer balances, and cover cat food, put away money and lock up. Opening: Get cash for cash drawer, vacuum front of the clinic, check messages, and look at schedule for the day. Day: Check clients in and out, collect payments, answer questions when possible, take notes for Drs., clean as needed, schedule appointments, confirm appointments for next business day. Closing: count cash drawer, make a deposit if needed, print all daily reports, make sure cash drawer balances, and cover cat food, put away money and lock up.

  • Receptionist

    Jul 2014 - Jan 2015

  • Cashier

    May 2014 - Jul 2014
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  Columbia Bank

  Jul 2015 - Aug 2016

  Teller

  Performs cash handling functions (deposits, withdrawals, cash advances, payments, transfers, check cashing, etc.)Balancing cash drawer and teller transactionsLearning basic knowledge of new and existing products and servicesDiscuss and access customer's financial needs to identify and offer appropriate products and servicesSecure against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of fundsIdentify fraudulent activityPerform and support daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, process returned mail, balance credit card machine, monitor lobby rate sheets and brochures)Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.Provides an extraordinary customer experience Show less

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  Angel Of The Winds Casino • Hotel

  Oct 2016 - Nov 2017

  Front Desk Agent

  Answer multi-line phone system, greet guests, make reservations, answer questions/concerns in a timely manner, ensure customer satisfaction, check guests in to room.

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  Angel Of The Winds Casino Resort

  Nov 2017 - Jan 2019

  Call Center Representative

  Serves as first point of contact for internal and external guests. Greet all guests with a pleasant and helpful demeanor. Answer and direct calls to the appropriate person/departments. Take Hotel and RV reservations, as well as other requests for Casino and Hotel guests. Remain up to date on all Casino promotions, events, club card benefits and food and beverage offerings. Respects guest’s privacy and maintains confidentiality.

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  Omege Engineering

  Jan 2019 - Sept 2021

  Office Manager

  Serves as the first point of contact for current and future clients. Answer phones and direct calls to appropriate person(s). Manage employee time, payroll and accounting tasks.