
Ujawal Singh
Quality Auditor

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Skills
Service deliveryProcess improvementTrainingOperations managementCustomer serviceSoft skillsCall centersTraining deliveryProcess excellenceTeam buildingGlobal immigrationImmigration issuesAustralian immigrationAbout me
In my current role, my responsibilites are to assess different kinds of visa categories be it business traveller,skilled workers,tourists,spouse and students, can easily handle visa case load of any country have great knowledge in drafting grants and refusals, have complete knowledge of visa processing cycle and can easily train people on visa related matters, have knowledge about country rules and regulation which is essential to meet a requirement for sending skilled worker to any country. Also worked with VFS global and and their my responsibiltes were to brief applicant agents,corporates about recent changes in visa and explaining them about visa conditions to help them comply, train call center staff and was involved in audit of visa applications handeled by front office staff and email and calls handeled by call center staff, have expertise in preparing monthly and weekly dashboards, can make process manuals and SOP'S.
Education

University of Delhi
2007 - 2010Bachelor in commerce
Kuoni academy of travel
2007 - 2008International tourism management Tourism Promotion OperationsMarketing strategies, tourism development,customer service operations,international and domestic ticketing

Army public school delhi cantt
2003 - 2007
Experience

VFS global services pvt ltd
Nov 2009 - Nov 2012Quality Auditor
Australian high commission
Nov 2012 - Apr 2017Officer
EY
May 2017 - nowManager
Sept 2022 - nowAssistant Manager
Oct 2019 - Sept 2022Team Lead
May 2017 - Oct 2019
Licenses & Certifications
- View certificate

EY My Purpose - Bronze (2021)
EYJan 2022 - View certificate

EY My Purpose - Bronze (2021)
EYJan 2022 - View certificate

EY Analytics - Data visualization - Silver
EYAug 2020 
Analyzing and Visualizing Data with Microsoft Power BI
EY
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