Ujawal Singh

Ujawal Singh

Quality Auditor

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location of Ujawal SinghBengaluru, Karnataka, India

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  • Timeline

  • Skills

    Service delivery
    Process improvement
    Training
    Operations management
    Customer service
    Soft skills
    Call centers
    Training delivery
    Process excellence
    Team building
    Global immigration
    Immigration issues
    Australian immigration
  • About me

    In my current role, my responsibilites are to assess different kinds of visa categories be it business traveller,skilled workers,tourists,spouse and students, can easily handle visa case load of any country have great knowledge in drafting grants and refusals, have complete knowledge of visa processing cycle and can easily train people on visa related matters, have knowledge about country rules and regulation which is essential to meet a requirement for sending skilled worker to any country. Also worked with VFS global and and their my responsibiltes were to brief applicant agents,corporates about recent changes in visa and explaining them about visa conditions to help them comply, train call center staff and was involved in audit of visa applications handeled by front office staff and email and calls handeled by call center staff, have expertise in preparing monthly and weekly dashboards, can make process manuals and SOP'S.

  • Education

    • University of Delhi

      2007 - 2010
      Bachelor in commerce
    • Kuoni academy of travel

      2007 - 2008
      International tourism management Tourism Promotion Operations

      Marketing strategies, tourism development,customer service operations,international and domestic ticketing

    • Army public school delhi cantt

      2003 - 2007
  • Experience

    • VFS global services pvt ltd

      Nov 2009 - Nov 2012
      Quality Auditor
    • Australian high commission

      Nov 2012 - Apr 2017
      Officer
    • EY

      May 2017 - now
      • Manager

        Sept 2022 - now
      • Assistant Manager

        Oct 2019 - Sept 2022
      • Team Lead

        May 2017 - Oct 2019
  • Licenses & Certifications