Anuoluwapo Oketoki

Experience

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  Cotecna Inspection

  Nov 2010 - Oct 2011

  Executive Assistance (National Service)

  Document management and control

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  COTECNA DESTINATION INSPECTION LIMITED

  Jan 2012 - Jan 2013

  CUSTOMER SERVICE EXECUTIVE
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  Cotecna Inspection

  Mar 2012 - Dec 2013

  Customer Service Officer

  Customer complaints resolution and escalation.

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  Project Wheel Limited/Nigerian Ports Authority

  Jan 2014 - Nov 2015

  IT Support helpdesk

  Project Wheel Limited is an Information and Communication Technology firm, which handles the ICT needs of the Nigerian Ports Authority (NPA).My responsibility is to handle customer complaints, resolution and escalation. I am responsible for professionally handling incoming requests from NPA Staff and ensuring that issues are resolved promptly,Troubleshooting end user’s problems over the phone, Following up with end users and ensuring that issues are adequately resolved, Interacting with end users to provide and process information in response to inquiries and requests about IT Service and delivery. Show less

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  GMT Nigeria Limited

  Dec 2015 - May 2016

  Logistics Analyst
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  Bolloré Transport & Logistics

  Jun 2016 - Feb 2022

  • Responsible for the external and internal development of assigned Key Accounts.• Creating development strategies for Key Accounts.• Representing the company to the Key Accounts for which a centralized and coordinated action is needed.• Setting up lobby actions on Key Accounts prospects to make the company being more visible and participate in future tender.• Accountable for tender management in answering to tenders, establishing, confirming and updating pricing offers and negotiations in coordination with the legal department.• Providing various support systems to operations and sales team such as dispute resolution, agreed plans and customer specific demands.• Performing monthly KPI review meetings with customers and operations team• Follow up profitability on accounts and cash collection related issues.• Reporting sales actions set up to develop and make durable the activity with all Key Accounts and find new prospect based on the criteria defined by the general management• Updating the CRM tool with complete and relevant information• Defining fair profit share rules between countries, whatever the local interest or reporting organization might be. Show less

  • Key Account Executive

    Jun 2021 - Feb 2022

  • Documentation Analyst

    Jun 2016 - May 2021
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  The AA

  Aug 2023 - now

  Customer Service Advisor