Sohanur Islam

Experience

• 

  Suzuki Bangladesh - Rancon Motorbikes Ltd.

  Sept 2016 - Feb 2025

  • Develop dealer service facility & Expansion as per market need.• Service center place selection, making initial layout & send to line manager for approval & final execution.• Work for service business growth & Improve CSI, NPS and ensure good supply ratio.• Process development, SOP development, dealer development, warranty process.• Enabled revenue generate by develop Suzuki partners service quality, facility, manpower train up, digital marketing for increase the business.• Established and directed successful programs focused on area.• Drove short-term and advanced promotional initiative planning & execution, Establish and implemented Standard Suzuki service policies, goals and objectives.• Identified the trend and assesses opportunities to improve service quality & facility plan and execution. Show less Ensure smooth daily operation of service & parts sales for motorcycle.Monitor dealer, authorized service centre, local mechanics & local parts shop operation and work on for expansion so that customer can get service & spare parts at their door step.Communicate with head quarter & assembly section regarding product quality, warranty operation, promotional activity and daily service activity.Work on continuous product development and market's major critical failure to overcome so that customer and company can get benefit. Show less

  • Area Service Manager

    Feb 2023 - Feb 2025

  • Senior Executive

    Jan 2022 - Jan 2023

  • Service Engineer

    Sept 2016 - Dec 2021
• 

  Revoo Bangladesh

  Mar 2025 - now

  Assistant Manager- Service Operations- EV