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Matthew Allen

Matthew Allen

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location of Matthew AllenAspley, Queensland, Australia

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  • Timeline

  • About me

    Operations Manager – Talent, Planning and Capability

  • Education

    • Open University Australia

      2011 - 2014
      Bachelor of Commerce (B.Com.) Business Law

    • Padua College

      2002 - 2006

    • The University of Queensland

      2007 - 2010

  • Experience

    • BIG W

      Oct 2004 - May 2008
      Checkout

    • Tatts Group

      Jul 2007 - Sept 2013
      Phone operator

      Placing bets and providing additional support for Tatts group clients

    • Bookmaker.com.au Pty Ltd

      Jul 2012 - Jul 2013
      Client Services

      Customer support for bookmaker.com.au clients involving their accounts

    • Ladbrokes Australia

      Sept 2013 - Jan 2021

      Supervising customer support office including the overseeing of wagers placed and information provided to Ladbrokes.com.au clients and potential clients.

      • Client Services Manager

        Jun 2017 - Jan 2021

      • Assistant Manager Client Services

        Nov 2016 - Jun 2017

      • Client Services Supervisor

        Sept 2013 - Nov 2016

    • GVC Group

      Dec 2017 - Jan 2021
      Client Services Manager

    • Entain

      Jan 2021 - Jul 2022
      Client Services Manager

    • Entain Australia & New Zealand

      Jun 2022 - now

      • Operations Manager – Talent, Planning and Capability

        Sept 2023 - now

      • Product Delivery and Talent Manager

        Jun 2022 - Dec 2023

  • Licenses & Certifications