Experience

• 

  Vodafone uk

  Dec 2019 - Oct 2021

  Help customers troubleshoot issues they encounter and provide actionable tips to resolve the problem through emails and chatting and a ticketing system. Technical support representatives answer incoming phone calls and troubleshoot customer tech problems with Network software and hardware. Provide Vodafone UK customers with all required information related to the company products and services by delighting them with superior customer service. Applying FCR, NPS concept for all customer's inquires.

  • Technical Support Back Office Advisor

    Dec 2020 - Oct 2021

  • Customer Service Representative

    Dec 2019 - Dec 2020
• 

  Hrbrain inc.

  Oct 2021 - May 2022

  It resource manager | technical recruiter

  • Providing fortune 500 Companies with Top IT Professionals• Keeping up to date on market trends of qualified IT Consultants and Permanent IT candidates• Applicant tracking/updating inventory regularly• Building relationships with applicant inventory• Building relationships with clients• Qualifying candidates for specific IT jobs• Interviewing candidates based on client requirements and ensuring the best fit for every party involved• Maintaining relationships with applicants and clients Show less

• 

  Aman holding

  May 2022 - Aug 2022

  Human resources administrator | technical talent acquisition specialist

  • Creating job posts & posting them through recruitment portals to ensure filling all the vacant positions.• Communicate the details of any new hire with all the concerned parties to ensure proper employee onboarding.• Browsing all sourcing channels (online & offline) to gather CVs that matches the required jobs qualifications to fill vacant positions with the best fit.• Screening CVs to ensure that the applicant/candidate matches the required qualifications.• Invite qualified applicants/candidates for interviews using the approved communication method (phone & email).• Conducting in-person interviews & assess applicants’ relevant knowledge, skills & aptitude to ensure they are matching with required competencies & their levels along with the company's culture.• Coordinating technical interviews with the hiring managers.• Communicate the details of any new hire with all the concerned parties to ensure proper employee onboarding.• Prepare HR documents, like employment contracts and new hire guides.• Arrange travel accommodations and process expense forms.• Participate in HR projects (e.g. help organize a job fair event). Show less

• 

  Arab african international bank

  Aug 2022 - now

  • Technical Talent Acquisition Senior Officer

    Aug 2024 - now

  • Technical Talent Acquisition Officer

    Aug 2022 - Aug 2024