Experience

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  Clayton homes

  Aug 2011 - Aug 2012

  Business intelligence analyst

  - Designed ad hoc Cognos queries for Human Resources and General Counsel’s office to increase organizational productivity and effectiveness - Collaborated with the Director of Organizational Development to identify key performance indicators and create a company-wide scorecard evaluation with applicable queries- Implemented on-the job Cognos training for colleagues, encouraging productivity and understanding- Researched, developed, and administered advanced on-line surveys; analyzed and presented results, then worked alongside designated VP’s to produce original training materials Show less

• 

  Haslam college of business at the university of tennessee

  Aug 2012 - Jan 2014

  Graduate assistant, dept. of statistics, operations, and management science

  - Monitored and stimulated dialogue on the UT Business Analytics social media sites by posting new articles, studies, and blogs to increase awareness of the program and discussion around analytics- Tutored undergraduate students in undergraduate statistics classes and offered one-on-one assistance to abet learning- Adapted and improved PowerPoint presentations used by statistics professors to present uniformity in appearance

• 

  Dell

  May 2013 - Aug 2013

  Graduate sr. advisor intern

  - Performed network optimization analysis for Global Storage Services in North and South America to identify skillset gaps in storage device trainings for field engineers in each region- Mapped current skillset training vs. demand in the field to isolate areas needing further cross-training - Devised training roadmap that provided the specific headcount number needed to meet project demand in growing revenue field

• 

  Ibm

  Jul 2014 - May 2023

  - Lead key large-scale custom primary research programs using both quantitative and qualitative analysis and present actionable recommendations and implications to the Systems and Cloud teams and executive leadership. Critical programs and results include: o Annual win-loss analysis – Develop driver model to demonstrate how to increase win rates for the Power/Storage teams to raise yearly revenue by >$1.2M o Competitive loyalty program – Identify client pain points to understand drivers of client experience and satisfaction, and help identify gaps to improve how IBM Systems is performing vs. major competitors o Buyer behavior study – Deliver continued business and market strategy insights by refreshing the biennial questionnaire with recent activities, relevant topics, and future plans in key areas for clients and non-clients - Create biannual worldwide infrastructure market report that leverages primary and secondary research, competitive intelligence, and market trend analysis to inform the IBM Systems strategy team on short- and long-term planning Show less - Developed enterprise-wide organizational management solution for spans and layers in weekly reports and dashboards, allowing for further analytics, understandings, and insights - Designed a baseline of Learning and Development (L&D) spend related to Resources, Vendors, Technology, and Real Estate based on internal data analysis, and quantified total L&D spend at IBM compared to industry benchmarks and competitors - Performed an L&D expense analysis as part of an enterprise-wide Sourcing Squad, yielding a savings of $27K - Created useful and insightful reports for the GetSimple team to aid in becoming more responsive as a company, move with speed, and recommend course correction Show less

  • Sr. Market Insights Advisor and Program Manager, IBM Systems Infrastructure

    Jan 2019 - May 2023

  • Senior Consultant and Business Intelligence Analyst

    Oct 2015 - Jan 2019

  • Transformation & Operations - Global Operations Program Manager

    Jul 2014 - Oct 2015
• 

  Idc

  May 2023 - now

  Quantitative research manager, cio executive research