Experience

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  Samsung india electronics limited, noida

  Mar 2018 - May 2019

  Customer escalation manager

  Worked as Customer Escalation Manager - Checking and resolving customer complaints based on VOC & IVOC (Internet escalations and service center complaints raised by customers online) to resolve them in the best possible manner as per the company policies to maintain company reputation and customer satisfaction. Used to interact with ASM / BSM / RSM , service centers , clients , and higher management for support and solutions . Have worked with service tracking team as well during this period to ensure the speedy and timely resolution of the stuck cases and to create better solutions for them. Show less

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  Fis

  Aug 2019 - Nov 2020

  Customer service specialist

  Worked as senior customer service advisor for Vodafone UK users , resolving their disputes and complaints over the internet . Managing customer account and grievances to resolve them in the best possible manner. Expertise in internal tools and customer experience .

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  Rhythm ccounty

  Jan 2021 - Mar 2022

  Civil engineering professional

  Joined as a junior civil engineer , after 6 months got promoted as site engineer and then as site incharge.This construction site gave me too much exposure as a civil professional as it included both finishing and core construction works. Learned about practical civil site , working procedures , nomenclature , process and new technologies along with work force management. Got and hands on experience to lead a team of upto 50 heads at a time . Apart from this , learned a lot more about resource & time management . Also , got to learn a little bit of billing and estimation with the help of project manager , billing engineers and directors of the project. Show less

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  Concentrix daksh services india private limited

  May 2022 - Sept 2022

  Customer service specialist

  Worked as service / support specialist for Uber US & C drivers . Used to resolve drivers & delivery partner queries and complaints as per the company policies , guiding them with multiple processes , helping them with document verifications and onboarding .

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  Igt solutions

  Jan 2024 - now

  Process associate