Luis Zepeda

Experience

• 

  IKOR

  May 2010 - Jul 2010

  Internship Trainee Quality Control

  Quality Engineering (Mexikor S.A. de C.V.) Validation of production lines (SMT, Manual Assembly, Soldering and Silicon Application). Verification of production orders and Visual Aids. Soldering Inspection over electronic boards. (To verify short-circuits and inadequacies) I took part in a Quality Project to demonstrate the wasted Silicon applied into the electronic boards by means hypothesis test.

• 

  Jabil

  Jul 2010 - Apr 2011

  Lean & IE

  Industrial Engineering & Lean Manufacturing (Jabil Circuit de Mexico, S. De R.L. De C.V.) Ergonomic assessments to work stations. Documentation of KAIZEN projects (by DMAIC Methodology) Time and motion study. Takt Time calculation to determine the productivity. Creation of VSM (Value Stream Maps) and Layouts.

• 

  Herbalife

  Jul 2011 - Jul 2012

  Internship Information Services

  IS Infrastructure and Operations (HERBALIFE INTERNACIONAL DE MÉXICO, S.A. DE C.V.) Building up IT metrics for Mexico, United States and South America. Technical Support for Sale Centers and within the company itself. Incident Management.

• 

  Avnet

  Jun 2012 - now

  Provides support to the material and product groups by assisting in resolving various financial and inventory issues. Focused on planning and maintaining product supply to the sales organization in support of their strategies and financial requirements. Plans and maintains product, cost, supply and inventory levels in support of the business group strategies and financial requirements. Engages in the coordination of business opportunities that will develop, grow and leverage the influential supplier relationships, resulting in profitable results in the quote and pricing support of the sales organization. Show less Supports the Sales Teams through facilitation of strategic initiatives to ensure ongoing flawless customer service, operational efficiencies and increased profitability at higher complexity customer supply chain engagements (IPS, OPS, high complexity VMIs, kitting/turnkey etc.) that drive improved customer service, inventory utilization, and operational excellence.• Works primarily with customers with complex forecasts to ensure forecast is processed correctly, including netting requirements, planning parameters, and resolves forecast variances and accuracy. Optimize the timing of inventory requirements through analysis of customer forecasts by bill of materials and the application of in-depth knowledge of supplier product lead-time. • Resolves issues related to logistics, customer service, and process execution • Manages ongoing updates to the customer Supply Chain Scope of Service, Internal Service Agreement (if applicable) and contract addendums, while ensuring that partnership commitments are adhered to and met.• Determines root cause of and assists with resolution for customer forecast variances and accuracy levels to ensure service levels for assigned customer engagements are identified and met. • Works with sales, materials and the customer in monitoring inventory utilization and determines/implements necessary action (including aging and Auto Plan reports.) • Identifies and targets customer part candidates to be added to and removed from customer engagements including part management issues such as ECO activities, EOL (End-of-Life), allocations, NCNR (non-cancelable, non-returnable) and obsolete notifications as applicable. • Participates in site visits and quarterly business reviews with customers. • Participates in process and quality improvements related to key operational metrics. • Other activities may be defined related to kitting and turnkey engagements. Knowledge and Show less Sales and Marketing Representative (Avnet Electronics Marketing S.A. de C.V.) Daily telephone contact with clients to promote product offerings services and capabilities. Respond to client information requests. Monitor and controls response to client requirements for initial contact to order fulfillment. Maintain and expand sales with existing accounts through a high level of customer service. Coordinate sales effort with field sales product management and suppliers. Provide customers with up to date product information making price decisions through telephone negotiationsevaluating problem accounts and interfacing with manufacturer’s representatives and OEM sales persons. Coordinate existing customer requirements for inventories delivery lead time and standard catalogue part of unitprices. Main handling Accounts: Epic Technologies, Texas Instruments, Molex, Via Systems, Eaton, Nidec and Hikam. Show less Customer Service Representative (Avnet Electronics Marketing S.A. de C.V) Support assigned sales team in all phases of the sale including: quote process, order tracking, purchasing, delivery and backlog. Receive and process telephone requests from customers for sales orders. Provide standard quotes with price and availability and other customer required information prior to purchase. Refer complex orders to appropriate sales team member providing details of unique customer requirements. Investigate inventory stock shortages on products ordered by customers, initiating corrective action as needed. Coordinate the substitution of parts as authorized by sales personnel or solutions provider. Obtain authorization for substitution and replacement of products from sales personnel or solutions provider. Investigate and resolve complex problems including: orders not received, proof of deliveries, delivery issues, credit and pricing, tax and freight discrepancies etc. Review order status and maintain effective and timely internal and external customer and sales team communications regarding backlog. Extract order information from computer systems to provide management with the data for inclusion in various scheduled and special reports. Perform a variety of clerical support duties. Show less

  • Specialist, Product Materials III

    Feb 2020 - now

  • Supply Chain Program Manager II

    Aug 2014 - Feb 2020

  • Sales And Marketing Representative

    Jul 2013 - Aug 2014

  • Customer Service Representative

    Jun 2012 - Jul 2013