Matthew Corridon

Experience

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  Telespectrum

  Jan 1925 - Jan 1926

  Sales Rep
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  Lavalife

  Jan 1999 - Jan 2001

  Agent

  Customer service representative

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  Rogers Communications Inc.

  Jan 2003 - Jan 2007

  Team Manager

  Team Manager for Rogers Home Phone•Managed a team of 20 employees by managing and maintaining team objectives to achieve company CSAT, ASA, and SL goals. Liaised with local telephone companies to resolve customer concerns, provided support for Sprint analogue and Rogers Digital Home Phone agents. •Managed team objectives through regular team meetings, completed employee performance evaluations, worked with workforce scheduling groups to assure proper staffing to maintain SL and ASA. Assisted with employee integration from interview to post training and handled customer escalations. Show less

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  VMC

  Oct 2007 - Jan 2009

  Team Manager

  Team Manager for Apple Campaign•Managed a team of 20-25 employees by monitoring and evaluating both troubleshooting and customer service skills, ability to work with various departments to provide timely resolutions and conducted both team and one-on-one coaching sessions with agents. •Managed and maintained team objectives to achieve company CSAT, ASA and SL goals by designing and implementing programs to help motivate agents to meet their KPI metrics. Also assisted with the new employee assessments and training. Show less

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  S1 Training and Conditioning

  Apr 2009 - now

  Owner/Personal Trainer

  Conduct fitness consultations and assessmentsDevelop individualized programs that ensure client safety and enhancement of personal fitness goalsAssist, monitor and instruct clients by ensuring safe and effective use of gym equipment and weight machinesHelp motivate clients to achieve their fitness goals

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  Arvato Digital Services

  Sept 2009 - Feb 2010

  Operations Supervisor

  Ops Supervisor for Expedia.ca campaign•Managed a team of 15 booking agents by enhancing employee performance and attendance through daily mentoring, quality coaching, one-on-one discussions and motivational strategies. Played an integral role in increasing company morale and motivation while increasing employee product knowledge and customer service skills. •Increased employee knowledge by assisting with development and implementation of product-awareness program working with hotels, tour operators, airlines and rental companies to ensure resolution to all customer concerns and complaints. Show less

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  Sears Home Services

  Feb 2012 - Jun 2014

  Supervisor

  •Directly train and manage 15 associates with responsibilities which included enhanced employee performance and attendance through daily mentoring, quality coaching, one-on-one discussions and motivational strategies.•Conduct daily meetings to keep employees updated on product concern and procedures, development of associate sales techniques to further drive revenue growth and provide additional layer of support for associates by creating programs to aid in building morale. •Respond to customer escalated concerns by providing resolutions that met both the organizational needs and those of the customer. Show less

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  The Health Institute

  Mar 2015 - now

  Health and Wellness Coach

  Conducts fitness assessmentsDevelop fitness plans catered to each clients needsHelp motivate clients to achieve their fitness goalsAssist rehabilitation clients in their recovery processConduct sport specific training for teams and individuals Monitor and instruct clients while ensuring personal safety