Jess Peterkin

Experience

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  Peace College

  Aug 2008 - Dec 2009

  Resident Assistant & Head Resident

  Served as liaison between residents and Director of Residence LifeAdministered personal staff of Resident AssistantsProgrammed staff meetings, hall events, and campus-wide eventsInterviewed new candidatesEnforced policies and documented violationsConducted health and safety inspections

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  City of Raleigh

  Feb 2010 - Feb 2014

  • Registered patrons for programs & received payments using CLASS Software• Booked & amended building rentals & contracts for patrons as well as organizations• Balanced accounts and made daily deposits• Developed marketing publications for events & programs as well as managed social media & website Mediated conflict/resolution of issues among participantsAided and encouraged participants in bowlingAssisted in billing Balanced and analyzed accountsCompleted summer camp and school program registrationsCreated and managed payment plansFacilitated consumer relations for Spanish speaking clientele

  • Recreation Leader

    Feb 2005 - Feb 2014

  • Specialized Recreation Bowling Instructor

    Oct 2008 - Jul 2013

  • Clerical Assistant IV

    Feb 2010 - Aug 2010
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  North Carolina Society of Hispanic Professionals

  Feb 2011 - May 2011

  Intern

  Assisted in Event Planning & PreparationMaintained company’s Facebook accountMaintained communication with membersPerformed administrative/clerical duties

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  Consejería de Educación - Región de Andalucía

  Oct 2011 - Mar 2012

  Language & Culture Assistant (Auxiliar de Conversación y Cultura)

  Prepared and implemented lesson plans covering required course topics and immersed students in unfamiliar cultures by devising hands-on activitiesPromoted effective verbal and written communication through listening, speaking, reading and writing practice

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  Graphic Soul

  Jun 2012 - Jun 2018

  Graphic Designer

  • Designed and produced marketing materials that adhered to client specifications and industry standards, delivering a high level of quality and satisfaction.• Conducted market research to create designs that resonated with target demographics and ensured cultural relevance.• Developed branding concepts and product packaging designs that effectively communicated clients' visions and bolstered their market positioning.• Managed the design process from inception to final production, ensuring meticulous attention to detail and adherence to project timelines. Show less

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  Bright Hope Divine Holy Church of God

  Jun 2012 - Jan 2021

  Graphic Design Consultant & Administrator

  • Graphic Designer & Social Media Marketing (Created flyers & all major conference publications, Managed Facebook Page)• Website Manager (Created content for the website, designed the website, researched & maintained secure payments)• Zoom Administrator (Managed security, ensured audio-visual components were correct, trained seniors, cloud storage management, edited audio & video and uploaded to website)

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  Reliable Home Solutions

  Apr 2020 - Apr 2022

  VP of Administation

  • Human Resources (Recruitment/Marketing, Interviewing, Onboarding, Benefits Management)• Accounts Payable (Ensure bills are entered & paid from the correct account)• Payroll (Code time for appropriate jobs, accounts, and WC codes)• Office Management (Order office supplies, and HVAC equipment)• Scheduling clients’ & 3rd party accounts’ service, maintenance & installation appointments, as well as new construction appointments.• Receive payments

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  Southeastern Healthcare of NC

  Nov 2021 - now

  Human Resources Specialist

  • Employee Relations: Led workplace investigations and facilitated grievance processes, providing conflict resolution and ensuring compliance with labor relations and OSHA regulations.• Onboarding: Streamlined onboarding by digitizing and automating processes, reducing orientation time by 50% and improving collaboration between HR and hiring managers.• Leave Administration: Administered leave policies (FMLA, ADA, etc.) while ensuring compliance with employment laws and overseeing employees’ return-to-work processes.• Policy Compliance: Wrote, reviewed and updated HR policies, maintaining adherence to local, state, and federal regulations, including HIPAA and employee privacy standards.• CRM: Built relationships with external partners (e.g., NC Works, community colleges) and candidates to enhance talent acquisition and recruitment efforts.• Process Optimization: Improved policy compliance by revising HR documentation and implementing processes to meet regulatory requirements at all levels. Show less