Amanda Shin, PMP, CSM

Experience

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  US Army

  May 2012 - Apr 2013

  Administrative Assistant
• 

  Booz Allen Hamilton

  May 2013 - now

  Provide lead requirements/process analysis support on the eJacket project team and Scrum Master support on the Research.gov project team to assist with effectively meeting client demands under the Information Technology Solutions Integration Services (ITSIS) contract for the National Science Foundation (NSF)-Lead Analyst on NSF-wide initiatives, such as the annual Proposal & Award Policies & Procedures Guide (PAPPG) initiative-Document user story statements and acceptance criteria for all user stories and tasks in eJacket product backlog-Act as liaison between eJacket Tech Lead, Developers, and Testers to effectively communicate user story requirements and acceptance criteria throughout the software development lifecycle-Present user story requirements and acceptance criteria in backlog refinement and sprint planning meetings for prioritization-Create UAT decks and demo functionality to product owner and stakeholders prior to application releases-Create mock-ups, wireframes, and process workflow diagrams to effectively communicate proposed system enhancements-Create and update weekly internal and client status reports-Act as Production Support Lead, as needed--Respond to incoming production support tickets--Log production support tickets in JIRA Kanban board and track status/progress--Update ticket statuses in ServiceNow--Update weekly client and internal status reports with production support metrics-Act as Interim Scrum Master for the Research.gov project--Facilitate daily team scrum meeting--Facilitate Sprint Pre-Planning and Planning, Backlog Refinement, and Retrospective meetings--Provide product owner with user stories that require PO review and approval--Update weekly status reports and brief clients on team progress and accomplishments--Manage and oversee sprint statuses through team JIRA board Show less Provided PM/Scrum Master and lead requirements/process analyst support on the Business Transformation project team to assist with effectively meeting client demands under the Department of Labor (DOL) Wage and Hour Division (WHD)-Acted as Project Lead for WHD Financial Correspondence and Modernization Projects--Established project goals, sprint milestones, project risks, and client deliverables--Facilitated and led client meetings to gather business requirements, documented user stories, and maintained up-to-date project requirements documentation--Acted as a liaison between the Federal clients, Federal Leads, and development contractor teams throughout the entire software development lifecycle--Provided process improvement recommendations to clients for automating and standardizing internal business processes--Built process diagrams as well as document and site design mock-ups to assist with communicating workflows and design options with clients-Created presentations for Federal leadership for approval of project enhancement and release activities at Modernization Steering Committee (MSC) meetings-Facilitated bi-weekly agenda and summary emails for bi-weekly MSC meetings-Tracked open action items and facilitated action item discussions in bi-weekly MSC meetings-Updated project status dashboard for presentation in weekly Product Owner (PO) Collaboration meetings-Tracked active discussion topics, action items, and dispositions for bi-weekly Modernization Policy meetings-Provided scope, schedule, and resource status updates on assigned projects to Federal Leads in weekly status meetings Show less Provided lead analyst support and requirements and process analysis on the MOU project team to assist with effectively meeting client demands under the Information Technology Solutions Integration Services (ITSIS) contract for the National Science Foundation (NSF)-Main project goals:-Develop a COTS questionnaire tool that creates draft Memorandum of Understanding (MOU) documents for partnerships formed with NSF and external entities-Develop a centralized Partnership Portal site that houses all partnership information available to NSF staff-Develop a standardized process and electronic system for routing draft MOU documents for collaboration and review with necessary stakeholders-Facilitated and lead client meetings to gather business requirements and document meeting minutes-Maintained up-to-date project requirements documentation -Acted as a tester during the trial phase of the Documate questionnaire tool procurement for questionnaire functionality and security-Drafted legal language between NSF and Documate for Terms of Service agreement-Acted as a liaison between the clients and project developer throughout the entire development process-Built process diagrams and SharePoint site design mock-ups to assist with communicating workflows and site design options with clients-Scheduled, created supporting documentation for, and lead trainings and demos-Created Gate Review, Change Request (CR) and Request for Release (RFR) documentation for presentation with Federal leadership for approval of project enhancement and release activities-Provided process improvement recommendations to clients for automating and standardizing review and collaboration process in NSF’s Document Routing System (DRS) SharePoint site Show less Provided Scrum Master, requirements analysis, and business support on the SharePoint project team to assist with effectively meeting client demands under the Information Technology Solutions Integration Services (ITSIS) contract for the National Science Foundation (NSF)-Acted as SharePoint team Scrum Master--Created and maintained SharePoint Team JIRA Kanban board--Scheduled and facilitated daily stand-up meetings and monthly retrospectives for the SharePoint Team--Facilitated SharePoint team Quarterly Planning (quarterly sprint planning)-Facilitated client meetings to gather business requirements, document meeting minutes, and lead demos, as needed-Acted as a liaison between the clients, project leads, developers, and testers throughout the entire development process-Built process diagrams to assist with communicating workflows for various SharePoint sites-Drafted technical user guides for all sites created by the SharePoint team-Scheduled, created supporting documentation for, and facilitated SharePoint project site trainings-Created project team SharePoint sites for the various SharePoint projects and maintained up-to-date project requirements and documentation -Created Change Request (CR) and Request for Release (RFR) documentation for SharePoint projects being presented at the weekly Change Control Board (CCB)-Reviewed and approved Test Metric Reports for all SharePoint projects prior to release-Created agenda with individual project statuses for the SharePoint Weekly Status Meeting with federal project leads-Created monthly status reports and financial reports for entire SharePoint project portfolio and delivered to clients monthly Show less Provided administrative and business support to Booz Allen Hamilton Project Managers, leadership, and staff to assist with effectively meeting client demands under the Information Technology Solutions Integration Services (ITSIS) contract for the National Science Foundation (NSF)-Resource Management:-Interacted with prospective candidates and scheduled interviews to effectively meet position needs-Managed requisitions for open positions and interacted with internal and sub-contractor Resource Management teams and internal interviewers-Solicited feedback from interviewers and effectively communicated to stakeholders-Coordinated new resource start dates and facilitated security/badging process-Updated and improved the ITSIS New Team Member Guide-Updated the monthly resource report, phone/location directory, and seating chart to be delivered to the COTR and Administrative Officer-Updated the monthly PMO Status Report and Monthly ITSIS Project Status Report to be delivered to the COTR-Scheduled and supported the Weekly Manager’s Meeting-Scheduled and supported the Weekly Internal Program Review Meeting-Scheduled and supported the monthly Program Management Review meetings-Maintained email distribution lists for leadership, project teams, and staff located at NSF-Monitored and maintained the PMO Team inbox-Scheduled and reserved conference room space for necessary project-related meetings-Facilitated the Monthly PMO Recognition Program Awards-Coordinated annual holiday card signing and distributed cards to clients-Provided support to Quarterly Planning Meeting facilitated by the PMO Team Show less

  • eJacket Project Manager - Associate

    Nov 2022 - now

  • eJacket Business Analyst/Research.gov Scrum Master - Associate

    Feb 2022 - Nov 2022

  • Business Management Support Analyst - Senior Consultant/Associate

    Apr 2021 - Feb 2022

  • MOU Business Analyst - Senior Consultant

    Jun 2020 - Mar 2021

  • SharePoint Business Analyst - Senior Consultant

    Aug 2018 - Jun 2020

  • Program Management Office (PMO) Support Analyst - Consultant

    Nov 2017 - Aug 2018

  • Executive Assistant

    Feb 2016 - Aug 2018

  • Administrative Assistant

    May 2013 - Feb 2016