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Robert Roark

Assistant Customer Service Manager

235 followers

Wilkesboro, North Carolina, United States

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Timeline
About me
Product Manager at Blackhawk Network
Education
- Caldwell Community College and Technical Institute
  2011 - 2012
  Associate of Arts and Sciences (A.A.S.) Computer and Information Sciences, General
Experience
- Lowes Foods
  Dec 2006 - May 2011
  Assistant Customer Service Manager
  Managed front-end, customer flow, employee scheduling, and accounting practices.
- Caldwell Community College
  Jan 2012 - Jul 2013
  Work-Study
  Assist Watauga Campus IT Technician in day-to-day maintenance and support for students, faculty, and staff.
- ECRS (ECR Software Corporation)
  Aug 2013 - May 2022
  Responsible for strategy, execution, and user feedback/growth associated with ECRS' Click-and-Collect platform for retailers, WebCart. Primarily, this involves setting up, documenting, and processing feedback from customers, as well as providing leadership across departments to ensure the platform's growth, both in customer base and feature-set. Works closely with the WebCart Scrum Development team on the roadmap and direction of the platform with input from key internal stakeholders as well as merchant and industry needs. Show less
  - Senior Services Product Manager
    Aug 2018 - May 2022
  - Onboarding Technician
    Nov 2016 - Aug 2018
  - Rapid Response Analyst
    Aug 2013 - Nov 2016
- Blackhawk Network
  May 2022 - now
  Product Manager
Licenses & Certifications
- Certified Scrum Product Owner® (CSPO®)
  Scrum Alliance
  Jul 2021
  View certificate
- Qualified Integrators and Resellers (QIR)
  PCI Security Standards Council
  Jun 2017