
Ling Ling Un
F&B Service Trainee

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About me
Group Director F&B
Education

Les Roches, International School Of Hotel Management, Switzerland.
2010 - 2014Bachelor of Business Administration (B.B.A.) Hospitality Administration/Management DistinctionActivities and Societies: Eta Delta Sigma, Basketball Team, Wine Club, Toastmaster, Yearbook Committee, Sports Committee and Photography Committee.

Chung Hua Middle School No.1, Kuching, Malaysia
2004 - 2009Activities and Societies: State, Division and School Tracks and Field Representative. State, Division and School Basketball Representative. Assistant Event Organizer of Christian Fellowship.

EHL
2024 - 2026Master of Business Administration - MBA
Experience

Tse yang Restaurant, Kempinski Hotel
Dec 2010 - Jun 2011F&B Service TraineeTaking orders from customers, provide meal recommendation, wine pairing suggestions, educating customers about the ingredients in the dishes. Ultimately providing the customers the best dining experience.

Mandarin Oriental Hotel Group
Dec 2011 - Jun 2012Culinary TraineeExperiencing the different working environment and standards around all the kitchen outlets in the hotel. Restaurants including 1) Pierre (French Cuisine)2) The Krug Room (Progressive Gastronomy)3) Cafe Causette (International Cusine)4) The Mandarin Cake Shop (Cakes and Patisseries)

JW Marriott Indianapolis
Jan 2013 - Dec 2013Food & Beverage Management Cross Operational Training5th best hotel in the U.S.25th best hotel in the world. 2011 - 2015 Gold Key Award — Meetings and Conventions Magazine1,005 guest rooms including 25 suites103,000 sq ft of meeting and exhibit spaceRotate among the 5 F&B outlets in the hotel as well as shadowing other departments 1. Osteria Pronto (Italian)2. High Velocity (American)3. In Room Dining (1005 Rooms)4. Lobby Lounge5. Banquet (103,000 sq ft of meeting and exhibit space, 54 Meeting Spaces)5. Rooms Division6. Securities7. Housekeeping8. Laundry Show less

Bloomberg LP
Jan 2015 - Jun 2015Global Customer Representative (English and Mandarin)Bloomberg where in business, finance, government, policy or philanthropy, we help our clients turn data into insights so they can cut through complexity to solve challenges great and small.1. Introduction to Bloomberg products, services, and clients and an insight into global financial markets.2. Identify, research, and resolve customer issues using proprietary company software.3. Learn and grow in a fast-paced, client-focused, environment4. Multi-tasking skills and problem solving skills Show less

Shangri-La Hotels and Resorts
Aug 2015 - Jul 2017Assistant Restaurant Manager/ Corporate Trainee (Food and Beverage)Shangri-La Hotel Kuala LumpurTop 500 World’s Best Hotels, Travel + Leisure 2014 Best City Hotel in Kuala Lumpur, TTG Travel Awards 2016Best Business Hotel in Kuala Lumpur, Business Traveller Asia-Pacific Awards 2016Best Hotel in Kuala Lumpur, FinanceAsia’s annual survey for business travellers 20161. Hotel Orientation and cross-exposure learning via the Shangri-La Academy 2. On-the-Job training specialized in the 8 Food and Beverage outlets in Shangri-La Hotel Kuala Lumpur* Lemon Garden Cafe - All Day Dining (Best All Day Dining Restaurant In KL)*Lafite - French Fine Dining(Malaysia’s Best Restaurants 2015 Award for exceptional cuisine and service by Malaysia Tatler)* Zipangu (Nadaman Famous Japanese Restaurant Group)* Arthur's Bar and Grill* Lemon Garden Cafe 2 Go* Lobby Lounge*In Room Dining3. Stand-in / Acting Assistant Restaurant Manager in Outlets.4. Championing the Corporate Social Responsibility Volunteer Program. Show less

St. Regis Hotels & Resorts
Aug 2017 - Aug 2018Restaurant Manager(Pre Opening Team and Training Team)St Regis Brand Standard Audit Champion - Micros Champion - TakeCare Champion - Pre-Opening Team

The Bridge Restaurant
Sept 2018 - Sept 2020Operations ManagerOfficially opened on 29 December 2017, THE BRIDGE is the first restaurant project in China from renowned Chinese chef Andre Chiang.Andre Chiang 江振诚 / Creative and Culinary DirectorWith several Michelin stars to his name, Chef Andre Chiang was recently presented with a lifetime achievement award by Asia’s 50 Best Restaurants.Chef Andre’s restaurant projects in Asia and around the world include: RAW/Burnt Ends/Bincho/MeatSmith/Porte 12/廊桥 THE BRIDGETHE BRIDGE is his first restaurant project in China.THE BRIDGE is located at Anshun Bridge, one of Chengdu’s most important historic landmarks. Depicted in the Travels of Marco Polo, the origins of the bridge can be traced back to the 13th century. Hundreds of years later, THE BRIDGE is a symbol of the dramatic changes witnessed by Chengdu over the years.In order to transform this historic landmark into a unique culinary destination, the founders of THE BRIDGE engaged award-winning international design studio Neri & Hu to recreate the interior environment. THE BRIDGE is also delighted to cooperate with renowned Chinese chef Andre Chiang to create an international and interpretation of Sichuan cuisine. Show less

The Bridge Restaurant Group(Michelin Recommended)
Sept 2020 - Jan 2024Director of Operations/ Project Director- Overseeing Daily front of house and back of house operations of 4 restaurants - Strategising the business development and expansion of the company- Spearheading New Projects of the company- Overseeing the national and international outside catering and in-house events of the company- In charge of the overall promotion and marketing of the projects - Training development of the team

The Bridge Group
Jan 2024 - Jan 2025Managing Director
ParkCity Group
Jan 2025 - nowGroup Director F&B
Licenses & Certifications

BULATS (Business Language Testing Service)
ALTE (Associate of Language Tester In Europe)Sept 2011
WINE WISDOM Level 1 - Asia Wine Institute Shanghai 亚洲葡萄酒学会
上海交通大学Nov 2016
Foodservice Management: Menu Planning and Marketing, and Merchandising Strategies ( eCornell)
Cornell UniversityOct 2016
CIMA Certificate of Business Accounting - On Going
CIMAJul 2016
Level 3 Certificate in Text Production
LCCI International QualificationsNov 2009
Introduction to Restaurant Revenue Management (eCornell)
Cornell UniversityMar 2016
UBS Computerised Stock Control
SageNov 2009
UBS Computerised Payroll
SageOct 2009
UBS Computerised Accounting
SageAug 2009
Honors & Awards
- Awarded to Ling Ling UnMember of Eta Sigma Delta Honour Society Les Roches Chapter (Eta Sigma Delta) Sep 2014 The International Hospitality Management Honour Society, in recognition of outstanding academic achievements in Bachelor of Business Administration Programme.
- Awarded to Ling Ling UnDiploma in Hotel Management Les Roches International School Of Hotel Management, Switzerland Jun 2013
- Awarded to Ling Ling UnAssociate of Business Administration in Food and Beverage Operations Degree The New England Association of Schools and Colleges, Inc. USA Dec 2012
- Awarded to Ling Ling UnOutstanding Athletic Award Chung Hua Middle School No.1 Nov 2009 Only given to 1 athlete with the most achievements and recognition.
- Awarded to Ling Ling UnOutstanding Student Award (Senior Section) Chung Hua Middle School No.1 Nov 2009 Only Issued to 3 Students among the Senior Classes that recognised the academic and extra curricular achievement.
Volunteer Experience
Volunteer
Issued by Kechara Soup Kitchen on Sept 2015
Associated with Ling Ling UnOrganizer for a Volunteering Team
Issued by Spastic Children Centre on Jan 2016
Associated with Ling Ling Un
Languages
- chChinese
- caCantonese
- enEnglish
- maMalay
- inIndonesian
- frFrench
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