Cassandra Karapetians

Experience

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  Motorlife Distributors

  Jul 2005 - Dec 2005

  Office Administrator

  • Prepared journal entries for inventory usage variances, shipping accruals and variance close-outs.• Handled high influx of inbound and generate outbound calls pertaining to the reconcilement of and collection of delinquent accounts, either directly or through appropriate channels.• Efficiently handle customer interactions and provided quick response to their inquiries • Knowledgeable in various accounting procedure and work flows.

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  YP

  Dec 2005 - Nov 2009

  Customer Associate

  • Establish, maintain, and update customer databases, records, and other documents; perform routine analyses in the processing of data for recurring internal reports• Improved sales by creating customer profile templates and effectively assigning sales reps according to experience and customer needs• Handled official company correspondence efficiently within my region• Valu-Trak Coordinator, report specialist• Digital Express coordinator; design/build custom cards, upload graphics, assist with demographic filters• Co-Op Coordinator for Agoura Hills Branch (#1 branch in US)• CSS, scan and index for fulfillment of contracts• Managed Customer Associates (Sales Support) while existing SSM of Branch was replaced.• Manage multiple projects simultaneously between MC2, Co-Op, Sales, and Direct Mail.• Create MC2 Proposals along with compiling detailed call reports.• Take ownership of products and work to resolve any issues that arise in a timely fashion• Ability to operate independently, juggle multiple tasks and projects simultaneously in a results- oriented environment.• Google Adwords Certified Show less

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  AT&T Advertising Solutions

  Apr 2010 - May 2015

  Supervisor Assistant

  • Coordinate and perform with a range of staff as well as operational support activities for the office; serve as a liaison between departments and senior executives in the resolution of day-to-day administrative and operational issues.• Provide administrative support for senior executive management such as managing telephones, assist visitors, and resolving and referring a range of administrative problems and inquiries• Created training folders and trained new employees on company processes and procedures.• Schedule and coordinate meetings, interviews, appointments, and events including activities for senior executives, which coordinating travel as well as lodging arrangements• Handled confidential and proprietary information which require sensitive handling.• Provided assistance to sales managers and account executives to address, problem solve and remedy account losses, adjustments, credits and claims, new product introductions, billing issues, and commissions.• Managed and updated a variety of confidential and sensitive electronic record files.• Implemented employee processes for all assigned offices and out offices.• Implemented all laws, regulations, and applicable obligations wherever and whenever business is on behalf of the company. Show less

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  YP

  May 2015 - Jul 2016

  Ad Operations Traffic Coordinator

  •Responsible for quality checking campaigns prior to being set live•Monitor and optimize campaigns based on advertiser set campaigns goals•Communicate campaign status to account management•Analyze performance reports to monitor campaign delivery•Support for day-to-day operational issues of Digital Account Management•Support for the Digital Ad Operations Management Team (Managing campaigns throughout the flight, ensuring delivery meets all campaign requirements).•Optimizing campaigns to meet clients marketing objective KPI’s•Ensure that all incoming orders are processed according to the specifications of advertiser provided by the account management team.•Manage email inbox and assign out according to need or specifications.•Proficient in managing accounts in Salesforce•Communicating effectively and efficiently with internal departments (Sales, Creative Standards, Order Management & Onboarding, Ad Operations, Design, Development, Product Management), with an emphasis on cross-department efficiencies and processes.•Project manage multiple production and internal projects simultaneously, while delivering consistent, accurate and high quality results, on time Show less

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  Shires Electric

  Jul 2016 - now

  Office Manager / Payroll Specialist

  *Assist with timesheet reviews and ensures submissions in a timely manner.*Ensure accurate calculation of wages, taxes, deductions, and benefits including paid parental leave, including reimbursements, deductions and withholdings.*Manage and process new hires, promotions, terminations, garnishments, wage assignments, and keep records.*Maintain accurate records and documentation related to payroll processing, leave of absences and PTO.*Answer phone Calls Daily*Coordinated job proposals to proper channels for approvals and sign off.*Oversaw appointment scheduling for job walks and bid quotes.*Sent out Liability and Workers Comp certificates as well as proper insurances for electrical jobs to vendors.*Manage and Update Client files*Handled high influx of inbound and generated outbound call pertaining to the reconcilement of and collection of delinquent accounts.*Supported all other administrative duties as assigned. *Initiate and process ACH transactions, including payroll direct deposits, vendor payments, bill payments, garnishments and other items in accordance with established procedures and deadlines. Show less

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  The Mighty

  Aug 2022 - Oct 2023

  Ad Operations Traffic specialiat