Leanne Fraser

Experience

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  M-I SWACO

  Jan 2009 - Jul 2009

  IT Administrator

  My role at M-I SWACO included a wide variety of tasks both administrative and technical:Resolution of helpdesk calls on site and remotely Setting up user accounts in active directoryMaintaining departmental spreadsheets and databases using Microsoft Excel/AccessPurchasing equipment and software from external suppliers

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  Wood Group

  Jul 2009 - Sept 2009

  Service Desk Analyst

  My month spent working at Woodgroup was spent on the Unity servicedesk taking phone calls in a call center environment from various subsidiaries in order to support customers issues and requirements. Duties included:First line troubleshooting of applications and hardwareNetwork account creation, applications and file access Maintaining service level agreements as per customer agreement

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  Pragma

  Sept 2009 - May 2012

  Helpdesk Analyst at Nexen Petroleum

  At Nexen I was part of a small team based in the UK supporting a global organization by providing remote support for users in various countries worldwide. Tasks were:Providing efficient first line technical support via telephone and e-mailTroubleshoot, diagnose, document and resolve technical issues where possible or escalation to relevant support group where requiredCreating documentation and providing basic trainingPreparation of notifications for planned and unplanned outages

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  Amor Group

  May 2012 - Aug 2012

  IT Analyst at Technip

  My job at Technip involved assisting with a range of both first and second line support working within SLAs to meet the company’s needs. Including:Configuration & troubleshooting of desktop PCs and laptopsDeployment and installation of applicationsManaging user accounts and permissions to shared drive areas and lotus notes databasesiPhone setup and maintenance

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  Weatherford

  Sept 2012 - Apr 2013

  IT Support Analyst

  Soon after starting at Weatherford I was chosen to lead a project to help transition the sales department’s tender documentation into the SalesForce application. My regular day to day duties include:Configuration & troubleshooting of desktop PCs and laptopsProcess and installation guide document creationPrinter setup and maintenanceBlackberry support

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  Senergy Energy Services

  Jul 2013 - Sept 2016

  Helpdesk Analyst

  After moving to London I obtained a role as the sole onsite Helpdesk Analyst for the London office. Within just a few months I helped coordinate an office move for 30+ users. More recently I coordinated the migration of 600+ users from an onsite exchange server to the cloud. I was responsible for the following in the London office as well as providing telephone support to the rest of our remote office locations: • Configuration & troubleshooting of laptops and desktop equipment • Installation of authorised software to laptops and desktops• Patching of network ports, switches and phones• Configuration of video and audio conferencing facilities• Troubleshooting and support of smart mobile devices Show less

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  Bloggeration Magazine

  Mar 2016 - Jul 2016

  Money Editor

  Earlier this year I was thrilled to be appointed Money Editor for online magazine Bloggeration where I wrote a monthly column of my choice that showcases the best posts that the personal finance community has to offer. Unfortunately the website is no longer active due to the Editors other time commitments.

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  Centaur Media

  Nov 2016 - Sept 2017

  IT Support Analyst
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  Crowe UK

  Jan 2018 - now

  • M-Files Product Manager

    Apr 2022 - now

  • Development Analyst

    Jan 2021 - Apr 2022

  • Help Desk Support Analyst

    Jan 2018 - Jan 2021