Jamie Coffey, PHR

Experience

• 

  Red Robin

  Jan 2001 - Sept 2007

  •Oversaw all restaurant operations during business hours to ensure all departments were running smoothly and meeting restaurant's standards. •Ensured all guests enjoyed their dining experiences, and if not, would made sure I would change this around to the best of my ability so they left the restaurant happy with their visit. •Oversaw the bar operations and made sure the staff was fully trained on health and safety matters, as well as keeping everyone current on menu items and alerting on new promotions. •Conducted weekly inventory counts on bar supplies and products, researched any inventory discrepancies and developed plans to improve these inventory issues. •Managed the training team and conducted monthly meetings with the training team to ensure all team members were up-to-date on new training procedures and discussed best practices for training new Red Robin team members. Show less

  • Manager

    Jan 2005 - Sept 2007

  • Server/Bartender/Mid-Manager

    Jan 2001 - Jan 2005
• 

  The Adecco Group

  Dec 2007 - Dec 2015

  Started in a contract role, and then was hired on by Connexions as a FTE in December 2015.•Worked closely with the HR Manager in the development of the recruiting process, including: Developing pre-screen and interview questions, setup interview process and training with leadership teams and implemented onsite hiring events as part of the recruiting and hiring process.•Setup partnerships and accounts with local recruiting sources as well as online job boards and social media groups to help promote job openings.•Partnered with Recruiters at other sites to create recruiting processes and best practices to be used across all centers. Show less Served as onsite HR Representative for temporary workforce of 150-400+ manufacturing employees.•Oversaw all onsite operations for Adecco employees, including: new hire orientations, weekly payroll reconciliation in PeopleNet system, attendance tracking, worker’s compensation, employee performance evaluations, employee coaching & counseling, and terminations.•Collaborated with client’s Leadership team, HR and Training departments to coordinate staffing needs, arrange specialized trainings, revamp performance evaluation process and continually work on program enhancements for improved workflow and efficiency.•Responsible for managing sub-vendor relationship, including: employee relations, weekly payroll, invoice adjustments and coordinate new hires and terminations as needed.•Worked closely with CPM to revamp the Plexus onsite program by cleaning up database systems, updating employee communication boards, reinstating the onsite employee recognition programs and creating Standard Operating Procedures manual. Show less Managed 150+ temporary employees in each of the 11 cities Cirque du Soleil’s TOTEM traveled to and performed in within the US and Canadian markets.•Created assessment groups, performed interviews, and conducted group orientations for the final candidate selection process.•Worked directly with Cirque du Soleil Directors and Management teams to address various employee issues and to come up with creative solutions and/or implementations within the 10 different departments the Adecco Onsite Team managed to ensure all areas of production ran smoothly.•Assisted in implementing a social calendar in each city with various on and off site activities planned for the employees to help create “an experience” instead of just another job.•Advised Cirque Managers and Supervisors on organizational policies, as well as any specific city and state employment laws to ensure compliance. •Managed onsite HR functions, including: counseling, payroll, time keeping, scheduling, termination, and worker’s compensation.•Ensured accurate Associate payroll by the daily use and management of the PeopleNet time tracking system, which in turn resulted in accurate client billing and invoicing. Show less Managed a full-cycle recruiting desk to source and hire best candidates for temporary, temp-to-hire or permanent job openings, for a variety of clerical and light industrial clients.•Created appealing job postings to recruit hundreds of qualified candidates through online resources, Idaho Department of Labor, colleges and universities and local career fairs.•Identified best qualified applicants through means of pre-screening, testing, and interviewing potential candidates.•Collaborated with client HR and Management teams to identify hiring needs, job specifics and past hiring difficulties to place the best possible candidate into the role. •Built business relationships with clients and associates through effective and timely communication during the recruiting and interview phases, and throughout the course of the business relationship. •Acted as a part-time onsite support for 200+ employees to set performance objectives and provided employee coaching and counseling. •Instructed onsite orientation and new hire training classes for multiple clients. Show less

  • Contract Recruiter for Connexions Loyalty

    Jun 2015 - Dec 2015

  • Senior Client Program Supervisor

    Sept 2013 - Jun 2015

  • Direct Placement Recruiter

    Apr 2013 - Aug 2013

  • Client Program Manager- Touring Supervisor for Cirque du Soleil's TOTEM

    Mar 2011 - Mar 2013

  • Recruiter

    Dec 2007 - Mar 2011
• 

  Connexions Loyalty

  Dec 2015 - Jan 2019

  Promoted to HR Lead for a 250-seat contact center with responsibility for talent acquisition, employee relations, project management, training, leadership development, benefit and payroll facilitation and any other HR related matters.•As a trusted advisor, partners with Site Director and Operations Managers on workforce planning, employee engagement, corrective action, policy interpretation, client audits and special projects. •Manage the recruitment and hiring process for the Boise location to ensure we are utilizing best recruiting sources and strategies to identify top talent in a competitive market.•Oversee and manage all FMLA, Unemployment and Worker’s Compensation claims for the Boise location and serve as first point of contact with third-party vendors to ensure claims are being processed timely and appropriately.•Collaborate with global HR Business Partners to establish consistent policies across the organization, align on HR activities and initiatives and share best practices.•Participate in process improvement projects that serve the global organization, including: pre-screen and interviewing revamp, test new onboarding tool, update and improve contact center policies and programs.•Partner with leadership and agents as a member of the site activities committee, to plan and coordinate events, initiatives and charitable activities and fundraisers to help in promoting a positive and fun work culture. Show less Led the function of recruiting for all open positions at the Boise call center, as well as assisting with recruiting needs at other site locations.•Performed full life cycle recruiting utilizing BrasRing ATS to source, screen, interview, extend offers, complete pre-employment screenings, on-board and orientate all newly hire employees. •Used multiple recruiting sources to help locate an identify qualified candidates, including: social media, online job boards, local colleges, DOL and local job fair events.•Assisted with the launch and implementation of the social media channels setup specifically for talent acquisition to use as an additional recruiting tool for all call center locations. •Tracked and reported job requisition information, recruiting source success and turnover data to supply to leadership teams for analysis on process improvement for future hiring needs. •Developed and oversaw new employee program, including: Administering new hire feedback surveys, benefits presentations, training engagement, promotion of perfect attendance program and act as the first line of contact for all new employees.•Partnered with HR Manager to assist and provide backup support with a variety of HR functions to include, but not limited to: employee relations, worker's compensation, unemployment, LOA's, benefits, terminations, etc. Show less

  • Human Resources Business Partner, Global Operations

    Aug 2017 - Jan 2019

  • Lead Recruiter & HR Generalist

    Dec 2015 - Jul 2017
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  SIF, Idaho Workers' Compensation

  Feb 2019 - now

  • Senior HR Business Partner

    Jul 2024 - now

  • HR Business Partner

    Feb 2019 - Jul 2024